easyMultiple Choice
PK0-005 Practice Question: A project team is experiencing conflicts between…
A project team is experiencing conflicts between two key members. The project manager wants to resolve the issue quickly to avoid delays. Which conflict resolution technique involves the project manager making a decision without discussion?
⚠ Common exam trap
CompTIA often tests the distinction between forcing and compromising, where candidates mistakenly choose compromising because they think it is the 'fairest' approach, but the key phrase 'without discussion' directly points to forcing.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Forcing
The forcing technique (also known as 'competing') involves the project manager imposing a decision unilaterally without input or discussion from the conflicting parties. This approach is appropriate when a quick resolution is needed to avoid project delays, as the question states. It does not seek consensus or compromise but rather asserts authority to move forward.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Collaborating
Why it's wrong here
Collaborating is a win-win technique requiring open discussion and joint problem-solving to satisfy both parties' concerns, so it directly contradicts the requirement to decide without discussion. It would be correct when the issue is important, time permits, and commitment from both members is needed.
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Compromising
Why it's wrong here
Compromising requires both parties to negotiate and each concede something, so it involves discussion rather than a unilateral decision. It would be correct when a temporary settlement is acceptable and both sides hold equal power, but it does not meet the requirement for a quick decision without discussion.
- ✓
Forcing
Why this is correct
Forcing resolves conflict by imposing a decision unilaterally, with no discussion or compromise between the parties. This directly satisfies the stem's constraint of resolving the issue quickly, since the project manager simply dictates the outcome. It closes the conflict fast, though it may damage the relationship between the two members.
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Smoothing
Why it's wrong here
Smoothing emphasises areas of agreement and de-emphasises differences, but it still involves dialogue with the parties rather than the project manager deciding unilaterally. It would be the correct choice when the conflict is minor and maintaining harmony matters more than resolving the underlying issue.
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