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PK0-005 Project Life Cycle Practice Question

A project manager is in the Closing phase of a project to implement a new customer relationship management (CRM) system. The project scope has been completed, and the product has been accepted by the customer. Which activity should the project manager perform next?

⚠ Common exam trap

The trap here is assuming that formal acceptance is still pending, when the scenario states it has already occurred.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Conduct a lessons learned session

After the product is accepted, the project manager should conduct a lessons learned session to capture knowledge and improve future projects. This is a core Closing phase activity. Updating the risk register, creating a WBS, or re-obtaining acceptance are not appropriate at this point.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Create a work breakdown structure (WBS)

    Why it's wrong here

    The WBS is created during the Planning phase, not during Closing. It decomposes project deliverables into manageable work packages. Since the project scope is already completed and accepted, creating a WBS would be redundant and inappropriate. The project manager should instead focus on closing activities such as lessons learned and final performance reporting.

  • ✓

    Conduct a lessons learned session

    Why this is correct

    Conducting a lessons learned session is a key activity in the Closing phase. It captures what went well, what did not, and recommendations for future projects. Since the product has been accepted, the project manager should gather the team and stakeholders to document lessons learned before releasing resources. This helps organizational process assets and improves future project performance.

  • ✗

    Update the risk register

    Why it's wrong here

    Updating the risk register is an ongoing activity during project execution and monitoring, not a primary Closing phase activity. While residual risks may need to be documented or transferred, the risk register is not the main focus after product acceptance. The lessons learned session is more relevant at this stage to capture knowledge before the team disbands.

  • ✗

    Obtain formal acceptance of deliverables

    Why it's wrong here

    Formal acceptance of deliverables is a prerequisite for closing the project. In this scenario, the product has already been accepted by the customer, so this step is complete. The next activity is to capture lessons learned and finalize project closure. Re-obtaining acceptance would be unnecessary and would indicate a misunderstanding of the project's current state.

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Written and reviewed by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

Last reviewed September 2026 · checked against the official CompTIA exam blueprint

This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.