PK0-005 Project Management Concepts Practice Question
A project manager is closing a project that delivered a new customer relationship management system. Which THREE activities are part of the closing process? (Select THREE).
⚠ Common exam trap
The trap is confusing closing activities with planning or initiating activities; candidates may select schedule creation or charter development because they are familiar, but they belong to earlier phases.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Release project resources
Option A (Release project resources) is correct because the Closing process group includes releasing team members, equipment, and other resources once the deliverables are accepted and no further work is required. Option C (Obtain formal acceptance of deliverables from the customer) is correct because formal sign-off from the customer confirms the CRM system meets requirements and is a prerequisite to closing the project or phase. Option D (Conduct a post-implementation review) is correct because lessons learned and post-implementation reviews are performed during closing to evaluate performance and capture knowledge for future projects. Option B (Create a detailed project schedule) is incorrect because schedule development occurs during planning, not closing. Option E (Develop the project charter) is incorrect because the charter is created during initiating to formally authorize the project.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Release project resources
Why this is correct
Releasing project resources — team members, equipment and budget — happens during closing once deliverables are accepted and no further work is authorised. It confirms the project is formally wound down rather than continuing to consume organisational capacity.
- ✗
Create a detailed project schedule
Why it's wrong here
Schedule creation belongs to planning, where activities, durations and dependencies are sequenced before execution begins. Closing instead covers finalising procurement, releasing resources and archiving documentation. It is tempting because the schedule underpins monitoring and control throughout delivery, so it feels integral to every phase, yet it produces no closure output.
- ✓
Obtain formal acceptance of deliverables from the customer
Why this is correct
Obtaining formal acceptance of deliverables from the customer is a closing activity: it confirms the CRM system meets agreed requirements and transfers ownership. Without documented sign-off, the project cannot be formally closed or final payment released.
- ✓
Conduct a post-implementation review
Why this is correct
A post-implementation review is conducted during closing to evaluate whether the CRM system met its objectives, capture lessons learned and feed improvements into future projects. It completes the closure documentation alongside acceptance and resource release.
- ✗
Develop the project charter
Why it's wrong here
The project charter is created during initiation to authorise the project, long before closure; closing instead covers final acceptance, lessons learned and resource release. It is tempting because the charter is a core project document, and it would be correct as an initiating process output.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
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