A user reports that their new high-resolution monitor (2560x1440) connected via DisplayPort shows intermittent black screens for a few seconds. The monitor works fine at lower resolutions. What is the most likely issue?
A 2560x1440 resolution, especially at common refresh rates like 60Hz or higher, demands a specific amount of bandwidth from the DisplayPort cable to transmit the video signal reliably. If the cable is an older DisplayPort version (e.g., DP 1.0/1.1) or is of insufficient quality, it may not be certified to handle the required data rate. This bandwidth limitation can lead to intermittent signal loss or dropouts, causing the screen to go black temporarily as the display attempts to re-establish a stable connection.
Why this answer
The most likely issue is that the DisplayPort cable is not certified for the required bandwidth. At 2560x1440 resolution, the monitor requires a high data rate (approximately 7.04 Gbps for 60 Hz), and a non-certified or low-quality cable may not reliably support this bandwidth, causing intermittent signal loss and black screens. Lower resolutions work because they require less bandwidth, allowing the cable to function within its limits.
Exam trap
CompTIA often tests the misconception that intermittent black screens are caused by power saving features or overheating, when in fact the symptom of resolution-dependent failures points directly to cable bandwidth limitations.
How to eliminate wrong answers
Option A is wrong because aggressive power saving mode would typically cause the monitor to enter a low-power state after a period of inactivity, not intermittent black screens specifically at high resolution. Option C is wrong because graphics card overheating usually causes system-wide instability, artifacts, or crashes, not isolated black screens that resolve after a few seconds. Option D is wrong because outdated firmware might cause compatibility issues or missing features, but it would not selectively affect only high-resolution operation while lower resolutions work fine.