PRINCE2-PRACTITIONER People Practice Question
An enterprise project is facing deep-seated cultural resistance from end-users who fear automation will replace their jobs. The Project Manager is applying PRINCE2 7 change management guidance. Which action represents the most effective engagement strategy?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Engage users transparently through workshops, addressing job security concerns, and co-designing training and transition pathways.
Effective change management requires transparent communication, empathy, and involving users in shaping the transition (e.g., re-skilling opportunities) rather than dismissing their fears.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Conceal the automation plans until the final week before go-live to prevent early complaints.
Why it's wrong here
Concealing plans causes severe shock and backlash when the system is suddenly deployed.
- ✓
Engage users transparently through workshops, addressing job security concerns, and co-designing training and transition pathways.
Why this is correct
Addressing concerns transparently and providing transition pathways builds trust and facilitates adoption.
- ✗
Replace all resistant staff members immediately before starting the project.
Why it's wrong here
Mass replacement is impractical, highly disruptive, and damages corporate knowledge.
- ✗
Dismiss the users' fears as groundless and proceed with the technical rollout without consultation.
Why it's wrong here
Dismissing fears guarantees active user sabotage and failure of adoption.
About these practice questions
Courseiva writes every PRINCE2-PRACTITIONER question from scratch — 297 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This PRINCE2-PRACTITIONER practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2-PRACTITIONER exam.