A security incident occurred where an unauthorized user accessed a workstation. You need to review the event logs to determine when the breach happened. Which Control Panel applet would you use to launch the Event Viewer?
A user calls the help desk because their Windows 10 PC is not showing any sound icon in the system tray, and audio is not working. You suspect the audio service is disabled. Which Control Panel applet would you use to check and restart the Windows Audio service?
A user wants to configure their Windows 10 PC to automatically install driver updates from Windows Update. Which Settings page would you use to change the driver update behavior?
A user needs to connect to a work VPN but cannot find the VPN settings in the network tray. You need to guide them to the correct location to add a VPN connection. Where in Windows Settings would you direct them?
A user reports that their Windows 10 PC displays a 'Low Disk Space' warning on the C: drive. You want to use a built-in tool to delete temporary files and empty the Recycle Bin. Which Settings page should you open?
A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop. They recently replaced the motherboard. Which Control Panel applet should you use to re-activate Windows?
A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?
A user reports that their Windows 10 PC is running slowly and they suspect too many programs start automatically. Which tool in the Settings app would you use to disable unnecessary startup programs?
During a software deployment, you need to ensure that all users on a Windows 10 workstation have the company logo as their desktop background. Which Control Panel applet would you use to set a mandatory desktop background?
A company policy requires that all workstations must have Windows Firewall enabled. You check a user's PC and find the firewall is off. Which Control Panel applet would you use to turn it back on?
A user needs to install a legacy application that requires administrator privileges to run, but they do not have local admin rights. You want to configure the application to always run with the highest privileges available without prompting for credentials. Which tool in Control Panel would you use to set this compatibility option?
A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?
A user reports that their Windows 10 PC is running slowly and the hard drive light is constantly active. You suspect the indexing service is consuming resources. Which Control Panel applet allows you to modify which folders are indexed, or to rebuild the index?
After a recent Windows update, a user's printer stopped working. You suspect the update changed the default print spooler service startup type. Which Control Panel tool should you use to verify and correct the service startup type?
A technician is configuring a new Windows 10 workstation for a user who is visually impaired. The user needs the screen magnifier to start automatically when they log in, and they want high-contrast themes. Which Control Panel tool should the technician use to enable these accessibility features?
A security audit reveals that a user's Windows 10 workstation has remote desktop enabled, which violates company policy. You need to disable Remote Desktop and ensure it cannot be easily re-enabled by the user. Which Control Panel tool should you use?
A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior. Which Control Panel tool should you use to change the default action?
A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?
A user reports that they cannot install a signed driver for a new graphics card because Windows displays a 'Windows can't verify the publisher of this driver software' error. You need to adjust the driver signing enforcement settings to allow installation. Which Control Panel tool allows you to change driver signing behavior?
A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop, even though they purchased a retail license key. You need to resolve the activation issue. Which Control Panel applet should you use first?
A security incident occurred where an employee's workstation was infected with ransomware. The IT manager wants to ensure that all future workstations have Controlled Folder Access enabled to protect critical data from unauthorized changes. Which Windows Security applet should be used to configure this?
A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?
After deploying a new Windows 11 workstation, a user complains that their screens turn off after 3 minutes of inactivity, even though they are reading documents. They want the display to stay on for at least 15 minutes. Which Settings page should you navigate to in order to change this power setting?
A user wants to share a folder on their Windows 11 PC so that other users on the local network can access files without a password. They have already enabled network discovery and file sharing. Which additional setting must they configure in the Advanced Sharing settings to allow password-less access?
A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?
A user reports that their Windows 11 laptop's battery drains quickly even when idle. They have already checked for background apps and power-hungry processes. Which single Settings page can you use to generate a detailed battery usage report showing which apps and hardware have consumed the most power over the last 24 hours?
A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?
A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?
A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?
A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?
More Windows Settings and Control Panel questions available in the full practice test.