easyMultiple ChoiceObjective-mapped
220-1102 Practice Question: A customer complains that after a recent Windows…
A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?
⚠ Common exam trap
CompTIA often tests the misconception that 'Apps & features' is the correct location for setting defaults, but candidates must remember that default app configuration is a separate, dedicated section under 'Default apps' within the Apps category.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Apps > Default apps
The 'Default apps' page under Apps in the Settings app is the specific location where you can change the default web browser from Microsoft Edge to Google Chrome. This setting controls which application handles protocols like HTTP and HTTPS, and it allows you to set Chrome as the default by selecting it from the list of installed browsers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Apps > Apps & features
Why it's wrong here
The "Apps > Apps & features" section in Windows Settings is primarily designed for managing installed applications, allowing users to uninstall, modify, or repair software. While it provides a comprehensive list of all programs on the system, its functionality does not extend to configuring which specific application opens particular file types or handles various protocols by default. Therefore, it is not the correct location to address issues where a Windows update has altered default program associations.
- ✗
Personalization > Start
Why it's wrong here
The "Personalization > Start" settings are exclusively dedicated to customizing the appearance and behavior of the Windows Start menu. This includes options for displaying recently opened items, showing app lists, or choosing which folders appear on Start. This section has no direct or indirect control over the system's default application associations for file types or protocols, making it irrelevant for resolving issues related to changed default programs after an update.
- ✓
Apps > Default apps
Why this is correct
The "Apps > Default apps" section in Windows Settings is the precise and intended location for managing and configuring which applications open specific file types, protocols, or perform designated functions like web browsing or email. Users can directly select their preferred default applications for common tasks, such as setting a specific web browser or media player, directly addressing issues where system updates might have inadvertently altered these crucial associations.
- ✗
Update & Security > Windows Update
Why it's wrong here
The "Update & Security > Windows Update" section is dedicated to managing the installation, history, and advanced options related to Windows operating system updates. It allows users to check for updates, pause them, view update history, and configure restart times. This area is strictly for system maintenance and update management and does not provide any interface for configuring application default settings, making it an incorrect choice for this troubleshooting scenario.
Go deeper
Related to this question
Learn chapter
Windows Editions and Features
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
Hypertext Transfer Protocol Secure
Hypertext Transfer Protocol Secure, or HTTPS, is the secure version of HTTP that encrypts data between a web browser and a website using SSL/TLS to protect sensitive information like passwords and credit card numbers.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.