220-1102 Windows Settings and Control Panel Practice Question
This 220-1202 practice question tests your understanding of windows settings and control panel. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?
System Protection allows you to perform a System Restore or configure restore points, which can fix corruption caused by recent changes.
B
Device Manager
Why wrong: Device Manager manages drivers, but a black screen with cursor is often a system file or shell issue, not a driver problem.
C
Administrative Tools > Computer Management
Why wrong: Computer Management provides disk, service, and user management tools, but not direct system file repair.
D
Settings > Update & Security > Troubleshoot
Why wrong: The Troubleshoot page offers automated fixes, but for a black screen without shell, using System Restore or SFC from Task Manager is more direct.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System Properties > System Protection
The correct approach is to use System Protection (System Restore) or the System File Checker (SFC) via Command Prompt. Since the user can access Task Manager, they can run 'sfc /scannow' from a command prompt. The System Protection tab in System Properties allows restoring to a previous state if available.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
System Properties > System Protection
Why this is correct
System Protection allows you to perform a System Restore or configure restore points, which can fix corruption caused by recent changes.
Related concept
Read the scenario before looking for a memorised answer.
✗
Device Manager
Why it's wrong here
Device Manager manages drivers, but a black screen with cursor is often a system file or shell issue, not a driver problem.
✗
Administrative Tools > Computer Management
Why it's wrong here
Computer Management provides disk, service, and user management tools, but not direct system file repair.
✗
Settings > Update & Security > Troubleshoot
Why it's wrong here
The Troubleshoot page offers automated fixes, but for a black screen without shell, using System Restore or SFC from Task Manager is more direct.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Windows Settings and Control Panel — This question tests Windows Settings and Control Panel — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: System Properties > System Protection — The correct approach is to use System Protection (System Restore) or the System File Checker (SFC) via Command Prompt. Since the user can access Task Manager, they can run 'sfc /scannow' from a command prompt. The System Protection tab in System Properties allows restoring to a previous state if available.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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