AI Associate Ethical Considerations of AI Practice Question
A Salesforce admin implements Einstein Bots for customer service. To ensure the bot does not use biased language, what should the admin do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review training data for representativeness
Reviewing training data for representativeness helps identify and mitigate bias sources.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use only predefined responses
Why it's wrong here
Predefined responses may still be biased if not carefully designed.
- ✗
Disable the bot for sensitive topics
Why it's wrong here
Avoidance is not a comprehensive solution; addressing bias is better.
- ✓
Review training data for representativeness
Why this is correct
Correct. Diverse and representative training data reduces bias.
- ✗
Monitor conversations regularly
Why it's wrong here
Monitoring detects issues but does not prevent bias in the bot initially.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.