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AI Fundamentals practice questions

Practise Salesforce AI Associate AI Associate AI Fundamentals practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security
20 questionsDomain: AI Fundamentals

What the exam tests

What to know about AI Fundamentals

AI Fundamentals questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common AI Fundamentals exam traps

  • Answering from memory before reading the full scenario.
  • Missing a constraint such as cost, availability, security, scope or command context.
  • Choosing a broad answer when the question asks for the most specific fix.
  • Ignoring why the wrong options are tempting.

Practice set

AI Fundamentals questions

20 questions · select your answer, then reveal the explanation

A marketing manager wants to predict which customers are most likely to respond to a new email campaign. Which type of machine learning is most appropriate?

A sales team notices that their lead scoring model assigns high scores to leads that rarely convert. The model was trained on data from the past 5 years. What is the most likely cause?

Question 3mediummultiple choice
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A customer support center wants to automatically route incoming cases to the appropriate department based on the issue description. Which NLP task is most relevant?

Question 4mediummultiple choice
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A data scientist is training a model to predict churn. The model achieves 99% accuracy on training data but only 60% on test data. Which issue is most likely occurring?

Question 5mediummultiple choice
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A company’s AI model recommends products to customers. The team wants to measure how often the recommended products are actually purchased. Which metric is most appropriate?

A financial services firm uses an AI model to approve loan applications. They discover that the model denies loans at a higher rate for a certain demographic group, even when financial indicators are similar. What is the primary ethical concern?

A company uses generative AI to create personalized email content for each customer. They notice that occasionally the AI produces content that is factually incorrect. What is this phenomenon called?

Question 8mediummultiple choice
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A retailer wants to use computer vision to automatically identify products from images uploaded by customers for a return process. Which computer vision task is required?

Question 9mediummultiple choice
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A CRM team wants to predict the expected revenue from each opportunity. The data includes opportunity amount, close date, stage, and historical win rates. Which type of AI is best suited?

Question 10easymultiple choice
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A data analyst is preparing data for a machine learning model. They notice that many records have missing values for the 'industry' field. What is the best first step?

Question 11hardmultiple choice
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A company uses an NLP model to detect customer intent from chat messages. The model correctly identifies 'billing question' 90% of the time for actual billing questions, but also flags many non-billing messages as billing (false positives). Which metric should the team prioritize to reduce false alarms?

Question 12mediummultiple choice
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A sales director wants to implement lead scoring but has no historical data on which leads converted. What approach can the team use to start?

A company is building a sentiment analysis model for customer reviews. They want to measure its performance. Which TWO metrics are most appropriate for evaluating a classification model?

A data scientist is building a churn prediction model. The dataset has 95% non-churn and 5% churn. Which THREE actions should the data scientist take to address the class imbalance?

A company uses a generative AI model to create marketing copy. They want to ensure the output is accurate and not misleading. Which TWO practices should they implement?

Question 16easymultiple choice
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A sales operations manager wants to predict which leads are most likely to convert to deals. The CRM has historical data on thousands of leads with outcomes (converted or not). Which type of machine learning should they use?

Question 17mediummultiple choice
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A company uses an AI model to classify customer support cases into categories (billing, technical, general). The model performs well on training data but poorly on new cases. Which issue is MOST likely occurring?

Question 18easymultiple choice
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A customer service team wants to automatically detect the intent of incoming chat messages (e.g., complaint, inquiry, purchase). Which AI technique is BEST suited for this task?

Question 19mediummultiple choice
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A model predicts customer churn with 95% accuracy, but most customers who actually churn are not flagged by the model. Which metric should the team improve?

Question 20hardmultiple choice
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A financial services firm uses an AI model to approve small business loans. The model denies loans at a much higher rate for businesses owned by minorities, even when financial indicators are similar. What is the MOST likely cause?

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Frequently asked questions

What does the AI Associate exam test about AI Fundamentals?
AI Fundamentals questions test whether you can apply the concept in context, not just recognise a definition.
How should I use these practice questions?
Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
Can I practise just AI Fundamentals questions in a focused session?
Yes — the session launcher on this page draws every question from the AI Fundamentals domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
Where can I practise other AI Associate topics?
Use the topic links above to move to related areas, or go back to the AI Associate question bank to see all topics.
Are these real exam questions or dumps?
These are original practice questions written to test the same concepts the AI Associate exam covers. They are not copied from any real exam or dump site.