AI Associate AI Capabilities in CRM Practice Question
A manufacturing company uses Salesforce Sales Cloud with Einstein Activity Capture to log emails and events automatically. The sales team has noticed that some emails from Microsoft Outlook are not appearing in the Einstein Activity Capture dashboard, even though the users have configured the connection correctly. The administrator checks the activity capture settings and sees that the data source is enabled and users have the correct permissions. The missing emails are from a specific domain, @supplier.com, which is a known vendor. What should the administrator do to ensure these emails are captured?
⚠ Common exam trap
Candidates often confuse Einstein Activity Capture's domain filtering with permission sets or sync frequency, overlooking the fact that the allowlist is the specific control for including or excluding emails from particular domains.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the @supplier.com domain to the allowlist in Einstein Activity Capture settings.
Einstein Activity Capture uses allowlists and blocklists to control which emails are captured. By default, emails from external domains may be excluded to reduce noise. Adding @supplier.com to the allowlist ensures that emails from that domain are explicitly included in the capture process, overriding any default filtering.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the sync frequency for Einstein Activity Capture to every 5 minutes.
Why it's wrong here
Sync frequency does not bypass domain restrictions.
- ✓
Add the @supplier.com domain to the allowlist in Einstein Activity Capture settings.
Why this is correct
Domain allowlists in Activity Capture settings control which external emails are captured.
- ✗
Instruct users to manually log the supplier emails as activities in Salesforce.
Why it's wrong here
Manual logging is a workaround but not the root cause fix.
- ✗
Assign the 'Einstein Activity Capture User' permission set to the supplier's email domain.
Why it's wrong here
Permission sets control access, not email capture from external senders.
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This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.