CAPM Practice Question: Project Management Fundamentals and Core Concepts
During project execution, you notice that a key stakeholder, the head of the legal department, has been disengaged from project reviews and has not responded to your emails requesting input on a regulatory compliance issue. The project is at risk of missing a legal requirement that could result in fines. You have classified this stakeholder as having high power and high interest. According to stakeholder engagement best practices, what should you do first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule a face-to-face meeting with the stakeholder to discuss their concerns and the project's needs
For a stakeholder with high power and high interest, proactive engagement is key. A face-to-face meeting (C) is the most effective first step to directly address disengagement, understand their concerns, and re-establish communication. Option A escalates prematurely without attempting direct engagement first, Option B ignores the risk and the stakeholder's input, and Option D is too indirect and may further alienate the stakeholder.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Escalate to the project sponsor to demand the stakeholder's participation
Why it's wrong here
Escalation should be a last resort; first try direct engagement.
- ✗
Document the risk and proceed without the legal input, assuming compliance
Why it's wrong here
Proceeding without legal input is risky and may lead to non-compliance.
- ✓
Schedule a face-to-face meeting with the stakeholder to discuss their concerns and the project's needs
Why this is correct
Direct communication is best to re-engage a powerful, interested stakeholder.
- ✗
Send another email with a deadline for response and escalate if no reply
Why it's wrong here
Email has already failed; a more personal approach is needed.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.