CAPM Agile Frameworks and Methodologies Practice Question
During a sprint review, the team demonstrates a new feature to stakeholders. One stakeholder says, 'This isn't what we wanted. We need a completely different approach.' The product owner is upset because the feature took two weeks to build. The team is frustrated because they followed the product owner's specifications exactly. The Scrum Master observes that the product owner did not involve stakeholders during the sprint and based the user stories on assumptions. The product owner wants to add the rework to the next sprint. However, the team's capacity is already full. The Scrum Master needs to help the team and product owner recover. What should the Scrum Master do first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Coach the product owner to collaborate with stakeholders during the sprint to validate assumptions early
The root cause is lack of stakeholder involvement during the sprint. The Scrum Master should encourage the product owner to engage stakeholders regularly, perhaps by showing early increments or holding more frequent demos. Adding rework without adjusting scope will cause the team to fail the next sprint. Blaming the team is inappropriate. Instead, the product owner should renegotiate the sprint goal with the team.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Remove the product owner from the project to prevent future miscommunication
Why it's wrong here
Removing the product owner violates the Scrum framework’s principle that the product owner is a single accountable role for maximising value; the correct first step is to facilitate a conversation to align stakeholder expectations with backlog priorities, not to eliminate the role. This option is tempting because it offers a swift, punitive fix for repeated miscommunication, and it would be correct only if the product owner had demonstrated persistent, irremediable negligence that the Scrum Master had already attempted to resolve through coaching and process improvement.
- ✗
Blame the team for not clarifying requirements during the sprint
Why it's wrong here
The team acted on the product owner's specifications; blame is not constructive.
- ✓
Coach the product owner to collaborate with stakeholders during the sprint to validate assumptions early
Why this is correct
Early and frequent feedback prevents such surprises; the product owner should show progress more often.
- ✗
Add the rework to the next sprint and ask the team to work overtime
Why it's wrong here
Adding work without removing other items will lead to overcommitment and quality issues.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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