CAPM Business Analysis Frameworks Practice Question
A business analyst is eliciting requirements for a new order processing system. The team needs to document the sequence of steps in the current business process. Which TWO techniques are most appropriate for this purpose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Flowcharts
Use case diagrams and flowcharts are both suitable for documenting process flows. Use case diagrams show interactions between actors and the system, while flowcharts depict the sequence of steps. Entity-relationship diagrams are for data modeling, Gantt charts for scheduling, and decision trees for decision logic, not process sequences.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Gantt charts
Why it's wrong here
Incorrect: Gantt charts are used for project scheduling, not process documentation.
- ✗
Entity-relationship diagrams
Why it's wrong here
Incorrect: Entity-relationship diagrams model data structures, not process flow.
- ✓
Flowcharts
Why this is correct
Correct: Flowcharts explicitly map the sequence of activities in a process.
- ✓
Use case diagrams
Why this is correct
Correct: Use case diagrams illustrate interactions that represent process steps.
- ✗
Decision trees
Why it's wrong here
Incorrect: Decision trees represent decision logic rather than sequential process steps.
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