PRINCE2F People: organizations, teams, and leadership Practice Question
A Project Manager is leading a project in which the Senior User is unable to attend Project Board meetings regularly. The Project Manager needs a decision on a change to a product's specification that affects the user community. Who should the Project Manager approach to ensure that user interests are represented in the decision?
⚠ Common exam trap
The trap here is assuming that the Executive or Project Assurance can substitute for the Senior User, when only a formally delegated representative carries the user authority.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Senior User's delegated representative, if one has been appointed
The Senior User is accountable for representing the user community and specifying their needs. When the Senior User cannot attend, PRINCE2 permits delegation of their responsibilities to a representative. That representative can then make decisions or provide input on changes affecting users, ensuring that user interests are properly represented without requiring the Senior User's personal attendance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Executive, because they are ultimately accountable for the project
Why it's wrong here
The Executive is ultimately accountable for the project and chairs the Project Board, but they are responsible for ensuring the business case, not for representing the user community. While the Executive may need to be involved in escalated decisions, the user perspective should come from the Senior User or their delegated representative, not from the Executive alone.
- ✗
The Senior Supplier, because they represent the supplier's interests
Why it's wrong here
The Senior Supplier represents the interests of those designing, developing, facilitating, procuring, and implementing the project's products. They are not responsible for representing user interests. Approaching the Senior Supplier for a decision that affects the user community would not provide the necessary user perspective and could lead to a decision that does not meet user needs or expectations.
- ✓
The Senior User's delegated representative, if one has been appointed
Why this is correct
The Senior User is accountable for specifying the needs of those who will use the project's products and for ensuring that the solution meets those needs. If the Senior User cannot attend, PRINCE2 allows them to delegate their responsibilities to a representative. That representative can then provide the user perspective on the change, ensuring user interests are considered. This is the correct approach when the Senior User is unavailable.
- ✗
The Project Assurance role, because they monitor all aspects of the project
Why it's wrong here
Project Assurance is responsible for monitoring the project on behalf of the Project Board, checking that the project remains viable and that the Project Manager is managing effectively. They do not make decisions on behalf of the user community or represent user interests. Involving Project Assurance in a decision that requires user input would not provide the necessary user authority or perspective.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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