- A
Modify the Power Apps app to include a reminder notification using the notify function after 24 hours.
Why wrong: Notify function works only while app is open; not reliable for reminders.
- B
Create two scheduled Power Automate flows: one runs daily to check tickets older than 24 hours and send reminder; another runs daily to check tickets older than 48 hours and escalate.
Scheduled flows can check conditions and perform actions on multiple tickets.
- C
Create one Power Automate flow with a recurrence trigger every hour. Check tickets older than 24 hours and send reminder; if also older than 48 hours, escalate. Add condition to avoid duplicate actions.
Why wrong: This could work but is less efficient; the correct answer uses two flows for clarity.
- D
Create a single Power Automate flow triggered when a ticket is created. Add a 24-hour delay then check status; if not updated, send reminder and wait another 24 hours then escalate.
Why wrong: A single flow instance runs only once per ticket; delay of 48 hours total is possible but not scalable.
Quick Answer
The correct approach is to create two scheduled Power Automate flows: one that runs daily to check tickets older than 24 hours and send a reminder, and another that runs daily to check tickets older than 48 hours and escalate to the manager. This works because scheduled flows are designed to run repeatedly at specified intervals, allowing you to evaluate conditions—like ticket age and status—on a recurring basis. On the PL-900 exam, this scenario tests your understanding of flow triggers and when to use scheduled versus automated flows; a common trap is choosing a single flow with a delay, which only executes once rather than continuously. Remember that scheduled flows are ideal for periodic checks and batch processing, while instant or automated flows respond to events. A useful memory tip: think of scheduled flows as your “daily patrol”—they scan for overdue items on a set schedule, not just when something happens.
PL-900 Practice Question: Describe the business value of Microsoft Power Platform
This PL-900 practice question tests your understanding of describe the business value of microsoft power platform. Examine the command output carefully: the correct answer depends on what the output actually shows, not on general recall alone. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Power Platform to manage customer support tickets. The current process: when a ticket is created in Dataverse, a Power Automate flow sends an email to the support team. The team then updates the ticket status manually in a Power Apps canvas app. However, the team often forgets to update the status, leading to delayed responses. The manager wants an automated solution that sends a reminder if the status is not changed within 24 hours. Additionally, if the status is not changed within 48 hours, the ticket should be escalated to the manager. You need to design a solution using Power Automate and Power Apps. Which approach should you take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Create two scheduled Power Automate flows: one runs daily to check tickets older than 24 hours and send reminder; another runs daily to check tickets older than 48 hours and escalate.
Option C is correct. Using two separate scheduled flows allows checking at specific intervals and performing actions based on conditions. Option A is wrong because a single trigger flow would run once, not repeatedly. Option B is wrong because Power Apps reminders require user action. Option D is wrong because a single flow with a delay would only run once, not multiple times.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the Power Apps app to include a reminder notification using the notify function after 24 hours.
Why it's wrong here
Notify function works only while app is open; not reliable for reminders.
- ✓
Create two scheduled Power Automate flows: one runs daily to check tickets older than 24 hours and send reminder; another runs daily to check tickets older than 48 hours and escalate.
Why this is correct
Scheduled flows can check conditions and perform actions on multiple tickets.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Create one Power Automate flow with a recurrence trigger every hour. Check tickets older than 24 hours and send reminder; if also older than 48 hours, escalate. Add condition to avoid duplicate actions.
Why it's wrong here
This could work but is less efficient; the correct answer uses two flows for clarity.
- ✗
Create a single Power Automate flow triggered when a ticket is created. Add a 24-hour delay then check status; if not updated, send reminder and wait another 24 hours then escalate.
Why it's wrong here
A single flow instance runs only once per ticket; delay of 48 hours total is possible but not scalable.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
Describe the business value of Microsoft Power Platform — study guide chapter
Learn the concepts, then practise the questions
- →
Describe the business value of Microsoft Power Platform practice questions
Targeted practice on this topic area only
- →
All PL-900 questions
976 questions across all exam domains
- →
Microsoft Power Platform Fundamentals PL-900 study guide
Full concept coverage aligned to exam objectives
- →
PL-900 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related PL-900 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Identify foundational components of Power Platform practice questions
Practise PL-900 questions linked to Identify foundational components of Power Platform.
Demonstrate capabilities of Power BI practice questions
Practise PL-900 questions linked to Demonstrate capabilities of Power BI.
Describe complementary Microsoft Power Platform solutions practice questions
Practise PL-900 questions linked to Describe complementary Microsoft Power Platform solutions.
Demonstrate the capabilities of Power Automate practice questions
Practise PL-900 questions linked to Demonstrate the capabilities of Power Automate.
Describe the business value of Microsoft Power Platform practice questions
Practise PL-900 questions linked to Describe the business value of Microsoft Power Platform.
Manage the Microsoft Power Platform environment practice questions
Practise PL-900 questions linked to Manage the Microsoft Power Platform environment.
Identify foundational components of Microsoft Power Platform practice questions
Practise PL-900 questions linked to Identify foundational components of Microsoft Power Platform.
Demonstrate the capabilities of Power BI practice questions
Practise PL-900 questions linked to Demonstrate the capabilities of Power BI.
Demonstrate the capabilities of Power Apps practice questions
Practise PL-900 questions linked to Demonstrate the capabilities of Power Apps.
Demonstrate the capabilities of Microsoft Copilot Studio practice questions
Practise PL-900 questions linked to Demonstrate the capabilities of Microsoft Copilot Studio.
Demonstrate the capabilities of Power Pages practice questions
Practise PL-900 questions linked to Demonstrate the capabilities of Power Pages.
PL-900 fundamentals practice questions
Practise PL-900 questions linked to PL-900 fundamentals.
Practice this exam
Start a free PL-900 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this PL-900 question test?
Describe the business value of Microsoft Power Platform — This question tests Describe the business value of Microsoft Power Platform — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Create two scheduled Power Automate flows: one runs daily to check tickets older than 24 hours and send reminder; another runs daily to check tickets older than 48 hours and escalate. — Option C is correct. Using two separate scheduled flows allows checking at specific intervals and performing actions based on conditions. Option A is wrong because a single trigger flow would run once, not repeatedly. Option B is wrong because Power Apps reminders require user action. Option D is wrong because a single flow with a delay would only run once, not multiple times.
What should I do if I get this PL-900 question wrong?
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 21, 2026
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.