PL-900 Practice Exam 1 — 20 Questions

Question 1

A business analyst creates a model-driven app using Dataverse. They need to ensure that when a new lead is created, a task is automatically assigned to the sales team. Which component should be used?

Accepted Answer

A Power Automate flow triggered on lead creation. Power Automate flows can be triggered by Dataverse events (e.g., when a record is created) to automate tasks. Therefore, option C is correct. Option A is wrong because a business rule can show or hide fields but not create records. Option B is wrong because a calculated field computes a value but does not create tasks. Option D is wrong because a canvas app requires user interaction and does not automate the task creation process.

Answer

A business rule on the lead form

Answer

A calculated field that sets the task status

Answer

A canvas app with a button to create a task

Question 2

A small business wants to automate sending a welcome email when a new customer is added to a CRM system. Which Power Platform service should they use?

Accepted Answer

Power Automate. Power Automate is the correct service because it is designed to create automated workflows that trigger actions based on events, such as sending a welcome email when a new customer record is added to a CRM system. It uses connectors to integrate with CRM platforms (e.g., Dynamics 365, Salesforce) and email services (e.g., Office 365 Outlook) to execute the automation without manual intervention.

Answer

Power Apps

Answer

Power BI

Answer

Copilot Studio

Question 3

A hospital uses Power Virtual Agents to create a chatbot for patient appointment scheduling. The chatbot needs to check real-time availability from a legacy scheduling system that has an API. What is the best way to integrate?

Accepted Answer

Use Power Automate as a custom connector to call the API.. B is correct because Power Automate can act as a custom connector to call the legacy scheduling system's API, enabling real-time availability checks. This integration allows the Power Virtual Agents chatbot to trigger a Power Automate flow that queries the API and returns the results directly to the user. It is the most direct and efficient method for connecting to external APIs without additional layers.

Answer

Embed a Power BI report in the chatbot to show availability.

Answer

Use Power Pages to expose the scheduling system.

Answer

Create a Power Apps portal for the chatbot to query.

Question 4

A non-profit organization wants to digitize its volunteer sign-up process. They need a solution that can be built quickly without custom code. Which Microsoft Power Platform component should they use?

Accepted Answer

Power Apps. Power Apps is the correct choice because it enables rapid creation of custom apps with a low-code or no-code approach, allowing the non-profit to build a volunteer sign-up form and data submission interface without writing custom code. It directly addresses the need to digitize a manual process by providing a user-friendly canvas or model-driven app that can connect to data sources like SharePoint or Dataverse.

Answer

Power BI

Answer

Copilot Studio

Answer

Power Automate

Question 5

You need to create a flow that runs every hour and checks if any new files have been added to a SharePoint document library. Which trigger type should you use?

Accepted Answer

Recurrence. The Recurrence trigger is the correct choice because it initiates a flow on a fixed schedule (e.g., every hour) regardless of any events occurring in SharePoint. This trigger is ideal for polling scenarios where you need to periodically check for new files, as it runs autonomously without requiring an external event.

Answer

Compose

Answer

When an item is created

Answer

Power Apps button

Question 6

A Power Automate flow processes incoming emails from a shared mailbox. Recently, some emails are being missed. You suspect the flow is hitting a service protection limit. Which action should you take to diagnose the issue?

Accepted Answer

Review the flow run history and look for 'skipped' status.. Flow run history in Power Automate explicitly records 'skipped' status for runs that were throttled due to service protection limits. By reviewing the run history and filtering for 'skipped' runs, you can directly confirm whether the flow is being rate-limited, which is the most likely cause of missed emails.

Answer

Use the 'Peek code' feature to review the flow definition.

Answer

Check the gateway status for the shared mailbox.

Answer

Pause the flow and restart it.

Question 7

A non-profit organization wants to create a simple app for volunteers to log their hours and submit expenses. The app should be easy to build and require minimal coding. Which Power Platform tool should they use?

Accepted Answer

Power Apps canvas app. Power Apps canvas app is the correct choice because it allows non-developers to quickly build a custom, low-code app for data entry tasks like logging volunteer hours and submitting expenses. Canvas apps start from a blank canvas or a template, enabling drag-and-drop design with minimal coding, and can connect directly to data sources like SharePoint or Dataverse for storing records.

Answer

Power Pages

Answer

Power BI

Answer

Power Automate

Question 8

Which THREE capabilities are provided by Microsoft Dataverse? (Select three.)

Accepted Answer

Data storage with role-based security. Microsoft Dataverse provides secure data storage with role-based security, allowing administrators to control access to tables and records using security roles, teams, and business units. This ensures that users only see and interact with data they are authorized to access, which is fundamental for enterprise compliance and data governance.

Answer

AI model building

Answer

Interactive dashboard creation

Question 9

Which TWO of the following are benefits of using Microsoft Power Platform for citizen developers? (Select two.)

Accepted Answer

Low-code/no-code tools enable non-developers to create solutions.. Microsoft Power Platform provides low-code/no-code tools like Power Apps, Power Automate, and Power BI that allow citizen developers—users without formal programming training—to build applications, automate workflows, and create data visualizations using drag-and-drop interfaces and simple logic. This democratizes solution creation by reducing the technical barrier to entry.

Answer

Requires extensive coding knowledge.

Answer

High-performance computing for complex algorithms.

Answer

Only available for enterprise customers.

Question 10

A company uses Power Virtual Agents (now Copilot Studio) to handle customer inquiries. They want to escalate complex issues to a human agent when the bot cannot resolve them. What should they configure?

Accepted Answer

Use the 'Escalate' topic to hand off to a live agent.. Power Virtual Agents (Copilot Studio) includes a built-in 'Escalate' topic that, when triggered, hands off the conversation to a live agent via a configured engagement hub (e.g., Dynamics 365 Customer Service or Omnichannel for Customer Service). This is the native mechanism for transferring unresolved issues to a human agent without requiring custom automation or removing other topics.

Answer

Create a Power Automate flow to send an email to the support team.

Answer

Remove all topics except the escalation topic.

Answer

Configure the bot to transfer to a second bot.

Question 11

A company wants to allow customers to view their order history on a Power Pages site. Customers must log in to see their own orders only. Which feature should be used to enforce data security?

Accepted Answer

Configure entity permissions for the Orders table and assign to a web role.. Entity permissions in Power Pages allow you to define granular access rights (Create, Read, Update, Delete) for specific Dataverse tables. By configuring entity permissions for the Orders table and assigning them to a web role that is associated with the authenticated user, you ensure that customers can only see their own orders based on the relationship between the Contact record and the Orders table. This is the correct approach because it enforces row-level security tied to the authenticated user's identity.

Answer

Enable column-level security on the Orders table.

Answer

Use a custom authentication provider to filter data.

Answer

Set page permissions to require authentication.

Question 12

A business user wants to build a Power Apps app without writing any code. Which type of app should they create?

Accepted Answer

Canvas app. Canvas apps are designed for low-code/no-code development, allowing business users to create custom applications by dragging and dropping elements onto a canvas and connecting them to data sources without writing code. This aligns directly with the user's requirement to build an app without coding.

Answer

Power Automate flow

Answer

Power Pages site

Answer

Model-driven app

Question 13

A sales team needs to create a custom app to track leads and manage follow-ups, but they have no coding experience. Which Power Platform tool should they use?

Accepted Answer

Power Apps. Power Apps (Option D) is the correct tool because it enables users with no coding experience to build custom apps using a low-code, drag-and-drop interface. The sales team can create a lead-tracking app with forms, galleries, and data connections to Microsoft Dataverse or SharePoint without writing traditional code.

Answer

Power Pages

Answer

Power BI

Answer

Power Automate

Question 14

A company wants to build a custom app to track inventory across multiple warehouses. The app must use existing data from a SQL Server database and provide real-time updates. Which Power Platform component should they use to connect the app to the data source?

Accepted Answer

Power Apps with a connector. Power Apps connectors provide pre-built integration with SQL Server, enabling the app to read and write data directly from the existing database. This allows real-time updates by using the SQL Server connector, which supports live queries and triggers without requiring data migration.

Answer

Microsoft Dataverse

Answer

Power BI

Answer

Power Automate

Question 15

A company uses Power BI to visualize sales data from Dynamics 365. The sales team needs to see real-time updates when a deal is closed. Which Power Platform component should be used to trigger a notification when a deal is won?

Accepted Answer

Power Automate flow. Power Automate can trigger a flow when a deal is won in Dynamics 365 (e.g., using the 'When a record is updated' trigger filtered to the 'Close Date' field or status change to 'Won'). The flow can then send a real-time notification (e.g., email, Teams message, or push notification) to the sales team, meeting the requirement for immediate updates without manual intervention.

Answer

Power BI real-time dashboard

Answer

Copilot Studio chatbot

Answer

Power Apps canvas app

Question 16

You need to create a flow that sends an email notification when a new file is added to a OneDrive for Business folder. Which trigger should you use?

Accepted Answer

When a file is created (OneDrive for Business). The requirement specifies a OneDrive for Business folder, and the 'When a file is created (OneDrive for Business)' trigger is the only one that directly monitors a OneDrive for Business location for new file additions. This trigger uses the OneDrive for Business connector, which is designed to work with the Microsoft Graph API for OneDrive for Business, and it fires specifically when a new file is created, not modified.

Answer

When a file is created (SharePoint)

Answer

When a file is modified (OneDrive for Business)

Answer

When a file is created (OneDrive)

Question 17

A company wants to build a custom copilot for internal IT support. The copilot should answer common questions and escalate to a human agent if needed. Which component should they use?

Accepted Answer

Microsoft Copilot Studio. Microsoft Copilot Studio is the correct choice because it is specifically designed to build custom copilots (formerly Power Virtual Agents) that can handle conversational Q&A and seamlessly escalate to a human agent when the copilot cannot resolve the issue. This directly matches the requirement for an internal IT support copilot that answers common questions and escalates to a human agent.

Answer

Power Automate

Answer

Power BI

Answer

Power Apps

Question 18

A Power Apps canvas app that uses Dataverse is being migrated from a development environment to a production environment. After migration, the app fails to load data. The developer checks the connection and finds that the Dataverse connector is pointing to the development environment. What should the developer do?

Accepted Answer

Update the connection reference in the app to use production Dataverse. The app's connection references must be updated to point to the production Dataverse environment. Option B is correct. Option A is wrong because re-importing the solution alone does not update connection references. Option C is wrong because the app is already in production. Option D is wrong because changing environment variables is not the direct fix for hard-coded connections.

Answer

Re-import the solution into the production environment

Answer

Delete the app and recreate it in production

Answer

Modify the environment variable values for the connection

Question 19

A sales team needs an app to track customer interactions. The app should display a list of accounts, and when an account is selected, show related opportunities and contacts. Which type of app is best suited?

Accepted Answer

Model-driven app. (Model-driven app) is correct because model-driven apps are designed for data-centric applications with built-in relationships and navigation, making them ideal for scenarios where users need to view and interact with related records such as accounts, opportunities, and contacts. Option A (Canvas app) is wrong because canvas apps start with a blank canvas and require manual coding of relationships and navigation, which is less efficient for this use case. Option B (Power BI dashboard) is wrong because Power BI is for analytics and reporting, not for building transactional apps. Option C (Chatbot in Power Virtual Agents) is wrong because chatbots are designed for conversational interactions, not for displaying and navigating a list of records with related data.

Answer

Canvas app

Answer

Power BI dashboard

Answer

Chatbot in Power Virtual Agents

Question 20

An organization needs to create a centralized repository of business data that can be used by Power Apps, Power Automate, and Power BI. Which data storage option is designed for this purpose?

Accepted Answer

Microsoft Dataverse. Microsoft Dataverse is the correct choice because it is a low-code data platform specifically designed to securely store and manage business data used by Power Apps, Power Automate, and Power BI. It provides a common data schema, built-in business logic, role-based security, and seamless integration with the Power Platform, making it the centralized repository for business data.

Answer

SharePoint lists

Answer

Azure SQL Database

Answer

Excel Online