PL-900 Practice Question: Demonstrate the capabilities of Power Automate
You are designing a Power Automate cloud flow that processes customer feedback from Microsoft Forms. The flow should send an email to the customer if their feedback rating is less than 3, and also post a message to a Microsoft Teams channel for all feedback. The flow works correctly for rating 2, but for rating 1 it sends two emails instead of one. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The condition branch has two separate 'Send an email' actions that both run for rating 1.
The most likely cause is that the condition branch for 'Yes' (rating less than 3) contains two separate 'Send an email' actions, both of which are triggered when the condition is met. For rating 1, the condition is true, so both email actions execute, sending two emails. This is a common design error where a duplicate action is accidentally added. Option A is incorrect because the Teams action does not send emails. Option C is incorrect because the trigger fires once per submission. Option D is incorrect because the rating is numeric and the condition works correctly for rating 2, so comparison is not the issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Teams action is configured to also send an email.
Why it's wrong here
Teams action does not send email.
- ✓
The condition branch has two separate 'Send an email' actions that both run for rating 1.
Why this is correct
Duplicate email actions cause multiple sends.
- ✗
The flow is triggered multiple times due to multiple submissions.
Why it's wrong here
The trigger fires once per submission.
- ✗
The rating value is stored as text and the condition incorrectly compares numbers.
Why it's wrong here
The rating is a number from Forms.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.