Quick Answer
The answer is a Power Automate flow. This is correct because Power Automate allows you to build automated workflows that trigger based on a condition, such as an opportunity record having no activity for 14 days; once triggered, the flow can update the stage field to move the opportunity to a different stage, eliminating the need for manual follow-up. On the MB-910 exam, this scenario tests your understanding of how to extend Dynamics 365 sales processes through low-code automation, often appearing as a question where you must choose between a workflow, a business rule, or a Power Automate flow—the key trap is confusing business rules (which handle simple field logic on forms) with flows (which handle time-based, record-level automation). A helpful memory tip: think of Power Automate as the "timekeeper" for your sales pipeline—if no one touches the record, the flow moves it for you.
This MB-910 practice question tests your understanding of describe dynamics 365 sales. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A sales manager notices that some opportunities are stuck in the 'Qualify' stage for weeks. They want to automatically move opportunities to a different stage if no activity occurs for 14 days. What should they use?
SLA
Why wrong: SLA tracks time but cannot change stage.
Power Automate flow
Power Automate can run on schedule and update records.
Business rule
Why wrong: Business rules run on form load or field change, not on schedule.
Copilot
Why wrong: Copilot provides summaries, not automation.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Power Automate flow
Power Automate flows can be triggered by a condition such as 'no activity for 14 days' on an opportunity record. They can then automatically update the stage field to move the opportunity to a different stage, providing the automation needed without manual intervention.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
SLA
Why it's wrong here
SLA tracks time but cannot change stage.
Power Automate flow
Why this is correct
Power Automate can run on schedule and update records.
Related concept
Read the scenario before looking for a memorised answer.
Business rule
Why it's wrong here
Business rules run on form load or field change, not on schedule.
Copilot
Why it's wrong here
Copilot provides summaries, not automation.
Common exam traps
The trap here is that candidates often confuse SLAs with automated stage progression, not realizing that SLAs only track and escalate time but cannot directly update a stage field, while Power Automate provides the necessary record-updating capability.
Detailed technical explanation
Power Automate flows can use a 'Recurrence' trigger to run daily and query the 'Opportunity' entity for records where the 'Stage' equals 'Qualify' and the 'Modified On' field is older than 14 days. The flow then uses a 'Update a record' action to set the 'Stage' field to the desired next stage, such as 'Develop'. This approach leverages the Common Data Service connector and can be further refined with conditions to avoid moving opportunities that have had any activity (e.g., notes, emails) within the 14-day window.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Describe Dynamics 365 Sales — This question tests Describe Dynamics 365 Sales — Read the scenario before looking for a memorised answer..
The correct answer is: Power Automate flow — Power Automate flows can be triggered by a condition such as 'no activity for 14 days' on an opportunity record. They can then automatically update the stage field to move the opportunity to a different stage, providing the automation needed without manual intervention.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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