PRINCE2-PRACTITIONER People Practice Question
During a complex software integration project, key stakeholders from the operations department are resisting the proposed changes, citing fear of increased workloads. Following PRINCE2 7 stakeholder engagement guidance, what is the best initial action for the Project Manager?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct targeted empathy and impact discussions to identify specific concerns and co-design mitigation strategies.
PRINCE2 7 emphasizes proactive stakeholder engagement and structured communication. The first step in addressing resistance is understanding its root cause through active listening and tailored engagement before imposing solutions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Escalate the resistance immediately to the Project Board for disciplinary review.
Why it's wrong here
Escalation should be a last resort; understanding and resolving resistance locally is preferred.
- ✗
Remove the operations department representatives from the stakeholder register to prevent project delays.
Why it's wrong here
Removing key stakeholders creates a blind spot and guarantees future implementation failure.
- ✓
Conduct targeted empathy and impact discussions to identify specific concerns and co-design mitigation strategies.
Why this is correct
Co-designing solutions and addressing specific impact concerns builds genuine stakeholder commitment.
- ✗
Issue a formal directive reminding stakeholders of their contractual obligations to support the project.
Why it's wrong here
Relying on contractual directives often entrenches resistance rather than building commitment.
About these practice questions
This PRINCE2-PRACTITIONER question is part of Courseiva's 297-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This PRINCE2-PRACTITIONER practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PRINCE2-PRACTITIONER exam.