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PK0-005 Practice Question: During scope verification, the project manager…

During scope verification, the project manager requests formal acceptance of a deliverable from the customer. The customer refuses to sign, stating the deliverable does not meet acceptance criteria. What should the project manager do next?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Document the issue and initiate a change request to correct the deliverable

If acceptance criteria are not met, the project manager should document the issue and initiate the change control process to address the discrepancy.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Accept the refusal and move on to other deliverables

    Why it's wrong here

    Ignoring the issue is not appropriate; it must be resolved.

  • ✗

    Ask the customer to reconsider because the deliverable meets the scope statement

    Why it's wrong here

    If it doesn't meet criteria, reconsideration without change is not appropriate.

  • ✓

    Document the issue and initiate a change request to correct the deliverable

    Why this is correct

    The proper step is to document the non-acceptance and use the change control process to address it.

  • ✗

    Escalate to senior management immediately

    Why it's wrong here

    Escalation is for unresolvable issues; first attempt to resolve through change control.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.