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PK0-005 Practice Question: During scope verification, the project manager…
During scope verification, the project manager requests formal acceptance of a deliverable from the customer. The customer refuses to sign, stating the deliverable does not meet acceptance criteria. What should the project manager do next?
⚠ Common exam trap
PK0-005 often tests the distinction between escalating, arguing, or moving on versus following the change control process — candidates pick escalation because it feels decisive, but documentation and a change request are the correct next steps.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the issue and initiate a change request to correct the deliverable
When a customer refuses formal acceptance because the deliverable does not meet acceptance criteria, the PM must document the issue and initiate a change request to correct the deliverable. This follows the integrated change control process: the gap between delivered and required is a defect or change that must be formally evaluated, approved, and implemented. Simply moving on or escalating without documentation bypasses proper governance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Accept the refusal and move on to other deliverables
Why it's wrong here
Accepting the refusal leaves the non-conforming deliverable unresolved and unverified, so scope verification cannot close. It is tempting to avoid conflict and keep the schedule moving, but the correct action is documenting the gap and initiating corrective work through change control.
- ✗
Ask the customer to reconsider because the deliverable meets the scope statement
Why it's wrong here
Pressuring the customer to reconsider ignores their documented acceptance criteria and damages trust; formal acceptance cannot be argued into existence. It is tempting because the scope statement appears satisfied, but the criteria, not the scope narrative, govern verification, so the gap must be analysed and corrected.
- ✓
Document the issue and initiate a change request to correct the deliverable
Why this is correct
Refused formal acceptance means the deliverable fails its acceptance criteria, so the project manager records the non-conformance and raises a change request to remediate it. This follows integrated change control rather than forcing sign-off or closing the phase.
- ✗
Escalate to senior management immediately
Why it's wrong here
Escalation bypasses the documented perform-integrated-change-control step of logging the non-conformance and working with the customer to resolve the gap against the acceptance criteria. It is tempting because management can compel a decision, and escalation would be correct if the customer were unresponsive or the dispute breached contractual thresholds.
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Courseiva writes every PK0-005 question from scratch — 954 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.