PK0-005 Project Management Concepts Practice Question
A project team is developing a new mobile application. During execution, a stakeholder requests additional features that were not in the original scope. The project manager is concerned about scope creep. Which TWO actions should the project manager take to manage this request? (Select TWO).
⚠ Common exam trap
PK0-005 often tests the misconception that accommodating a stakeholder quickly (overtime or immediate addition) is good stakeholder management, when it actually bypasses change control and creates scope creep.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit a change request through the formal change control process
Option B is correct because any change to an approved project scope must go through the formal change control process (e.g., Integrated Change Control in PMBOK), where the request is documented, reviewed, and approved or rejected by the change control board before any work is done. Option D is correct because the project manager must first perform an impact analysis assessing how the requested features affect the project's scope baseline, schedule baseline, and cost baseline (and often quality, risk, and resources) so the decision is made with full information. Option A is wrong because ignoring a stakeholder request is not a valid scope management action and can damage stakeholder engagement. Option C is wrong because directing overtime work to add unapproved features bypasses change control and worsens scope creep. Option E is wrong because adding features immediately without evaluation or approval is the textbook definition of scope creep.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ignore the request because scope is fixed
Why it's wrong here
Ignoring the request removes the opportunity to evaluate it through change control, leaving the stakeholder unengaged and any legitimate need unmet. It is tempting because the baseline is fixed, and would be correct only where the request clearly falls outside the project charter and needs no assessment.
- ✓
Submit a change request through the formal change control process
Why this is correct
Routing the request through formal change control prevents unapproved features entering the baseline, ensuring the change is assessed, documented and authorised before any work proceeds. This is the mechanism that stops scope creep rather than merely reacting to it.
- ✗
Direct the team to implement the features during overtime
Why it's wrong here
Overtime delivery bypasses the change control process, delivering unapproved scope without impact analysis on schedule, cost or risk. It is tempting because it appears to satisfy the stakeholder without extending the timeline, and would be correct only where authorised overtime is already planned for committed scope.
- ✓
Evaluate the impact on scope, schedule, and cost
Why this is correct
Assessing impact on scope, schedule and cost gives the change control board the evidence needed to approve, defer or reject the request. Without this analysis, a decision on the added features would be uninformed and the baseline could not be protected.
- ✗
Add the features immediately to satisfy the stakeholder
Why it's wrong here
Immediate implementation accepts unapproved scope without evaluating schedule, budget or resource impact, which is precisely the scope creep the manager must prevent. It is tempting because it preserves stakeholder goodwill, and would be correct once the request has passed change control and been formally baselined.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.