hardMultiple Select
PK0-005 Practice Question: A project has an issue where a key deliverable…
A project has an issue where a key deliverable fails quality inspection. The project manager escalates to the project sponsor, but the issue remains unresolved. Which THREE actions should the project manager take according to issue management best practices?
⚠ Common exam trap
PK0-005 often tests the misconception that escalation ends the PM's responsibility or that unresolved issues can be administratively closed, when best practice requires continued communication, higher-level escalation, and accurate issue-log documentation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Communicate with relevant stakeholders about the escalation
Option A is correct because issue management best practices require the project manager to keep relevant stakeholders informed about the escalation, ensuring transparency and enabling informed decisions. Option C is correct because every issue must be recorded in the issue log with its current status and, once resolved, the resolution date, providing an auditable trail and supporting monitoring. Option D is correct because when the project sponsor cannot resolve the escalated issue, the project manager must escalate further to higher management or the steering committee, which has the authority to remove the impediment. Option B is wrong because the issue is still unresolved, so closing it as resolved would be inaccurate and would hide the problem. Option E is wrong because ignoring the issue violates issue management best practices and allows the quality failure to persist.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Communicate with relevant stakeholders about the escalation
Why this is correct
Communicating with relevant stakeholders keeps them informed of the unresolved quality failure and the escalation to the sponsor, satisfying the issue management requirement for transparent status reporting. Stakeholders affected by the delayed deliverable can adjust dependent activities or provide additional resources, preventing the issue from silently blocking progress while awaiting sponsor resolution.
- ✗
Close the issue as resolved
Why it's wrong here
Closing an issue requires evidence that the underlying cause is fixed and verified; an unresolved escalation means the quality failure still stands. It tempts as administrative tidiness, since closing records feels like progress, but premature closure hides the defect and breaches the issue log's integrity.
- ✓
Document the issue in the issue log with status and resolution date
Why this is correct
Recording the issue in the issue log with status and resolution date satisfies the stem's requirement for documented issue management. The log provides the audit trail and ownership that escalation to the sponsor alone failed to deliver, ensuring the unresolved deliverable failure is tracked until formally closed rather than left informal.
- ✓
Escalate to higher management or steering committee
Why this is correct
Escalating to the steering committee suits this scenario because the sponsor, as the first escalation tier, has failed to resolve the failed deliverable. Issue management best practice defines a graded escalation path: when the accountable owner cannot resolve within their authority, the issue rises to the next governance level, preserving the schedule and quality constraints.
- ✗
Ignore the issue and move on
Why it's wrong here
Ignoring the issue leaves a failed deliverable uncorrected, so the defect propagates into later work and acceptance. It tempts when teams are under schedule pressure and hope the problem resolves itself, but issue management requires logging, analysis, escalation and tracked resolution instead.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.