Support Plans practice questions

A company is migrating a business-critical workload to AWS. The company wants to ensure it has access to a dedicated Technical Account Manager (TAM) who will provide proactive guidance, architectural reviews, and operational support. Additionally, the company requires the Infrastructure Event Management (IEM) service to assist with the migration launch, and it wants the full set of AWS Trusted Advisor best practice checks across all categories (cost optimization, performance, security, fault tolerance, service limits). Which AWS Support plan should the company select?

Trap 1: AWS Basic Support

AWS Basic Support provides only account and billing support, limited Trusted Advisor checks (core checks only), and does not include a TAM or IEM. Therefore, it does not meet the requirements for dedicated guidance or full Trusted Advisor checks.

Trap 2: AWS Developer Support

AWS Developer Support offers technical support during business hours with a 12-hour response time for non-critical issues, but it does not include a dedicated TAM or IEM. Trusted Advisor checks are limited to core checks only. This plan does not satisfy the requirements.

Trap 3: AWS Business Support

AWS Business Support provides full Trusted Advisor checks and access to IEM as a paid add-on, but it does not include a dedicated TAM. Because the company explicitly requires a dedicated TAM, the Business Support plan is insufficient.

A
AWS Basic Support
Why wrong: AWS Basic Support provides only account and billing support, limited Trusted Advisor checks (core checks only), and does not include a TAM or IEM. Therefore, it does not meet the requirements for dedicated guidance or full Trusted Advisor checks.
B
AWS Developer Support
Why wrong: AWS Developer Support offers technical support during business hours with a 12-hour response time for non-critical issues, but it does not include a dedicated TAM or IEM. Trusted Advisor checks are limited to core checks only. This plan does not satisfy the requirements.
C
AWS Business Support
Why wrong: AWS Business Support provides full Trusted Advisor checks and access to IEM as a paid add-on, but it does not include a dedicated TAM. Because the company explicitly requires a dedicated TAM, the Business Support plan is insufficient.
D
AWS Enterprise Support
AWS Enterprise Support is the correct choice. It includes a dedicated Technical Account Manager (TAM) for proactive guidance, includes Infrastructure Event Management (IEM) for migration support, and provides full access to all AWS Trusted Advisor best practice checks. This plan meets all the specified requirements.

Question 2easymultiple choice

Which AWS support plan is the minimum level required to access the full set of AWS Trusted Advisor checks?

Trap 1: Basic

Basic support provides only 7 core security checks from Trusted Advisor, not the full suite.

Trap 2: Developer

Developer support also provides only the 7 core security checks — the full check suite requires Business or higher.

Trap 3: Enterprise

Enterprise support also provides full Trusted Advisor access, but Business is the minimum required level.

A
Basic
Why wrong: Basic support provides only 7 core security checks from Trusted Advisor, not the full suite.
B
Developer
Why wrong: Developer support also provides only the 7 core security checks — the full check suite requires Business or higher.
C
Business
Business support unlocks all Trusted Advisor checks across cost optimization, performance, security, fault tolerance, and service limits.
D
Enterprise
Why wrong: Enterprise support also provides full Trusted Advisor access, but Business is the minimum required level.

Question 3mediummultiple choice

A company runs a customer-facing web application on Amazon EC2 instances. The company wants to have access to technical support with a guaranteed response time of 1 hour for critical production system failures. The company also needs access to AWS Trusted Advisor to get cost optimization recommendations. Which AWS Support plan meets these requirements?

Trap 1: AWS Basic Support

AWS Basic Support does not provide access to technical support engineers or Trusted Advisor checks beyond a limited set of security checks. It does not meet the 1-hour response requirement.

Trap 2: AWS Developer Support

AWS Developer Support provides technical support with a response time of 12 hours for critical cases, which is slower than the required 1 hour. It also includes only a subset of Trusted Advisor checks.

Trap 3: AWS Enterprise Support

AWS Enterprise Support provides a 15-minute response time for critical cases, which exceeds the requirement, but it also comes with a higher cost and additional features like a Technical Account Manager. While it would meet the need, it is not the most cost-effective plan that directly matches the stated requirements. The Business plan is the correct choice.

A
AWS Basic Support
Why wrong: AWS Basic Support does not provide access to technical support engineers or Trusted Advisor checks beyond a limited set of security checks. It does not meet the 1-hour response requirement.
B
AWS Developer Support
Why wrong: AWS Developer Support provides technical support with a response time of 12 hours for critical cases, which is slower than the required 1 hour. It also includes only a subset of Trusted Advisor checks.
C
AWS Business Support
AWS Business Support offers a 1-hour response time for critical production system failures and includes the full set of Trusted Advisor checks, including cost optimization recommendations. This matches the company's requirements.
D
AWS Enterprise Support
Why wrong: AWS Enterprise Support provides a 15-minute response time for critical cases, which exceeds the requirement, but it also comes with a higher cost and additional features like a Technical Account Manager. While it would meet the need, it is not the most cost-effective plan that directly matches the stated requirements. The Business plan is the correct choice.

Question 4mediummultiple choice

A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?

Trap 1: AWS Basic Support

AWS Basic Support provides only account and billing support, no technical support for critical issues, and does not include full AWS Trusted Advisor checks. It does not meet the response time or advisory requirements.

Trap 2: AWS Developer Support

AWS Developer Support offers a response time of <12 hours for critical cases, which does not satisfy the <1 hour requirement. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set.

Trap 3: AWS Enterprise On-Ramp Support

AWS Enterprise On-Ramp Support offers a 30-minute response for critical cases and full Trusted Advisor, but it includes a Technical Account Manager (TAM) and the associated higher cost. Since the company does not want a TAM, this plan is more than needed and more expensive.

A
AWS Basic Support
Why wrong: AWS Basic Support provides only account and billing support, no technical support for critical issues, and does not include full AWS Trusted Advisor checks. It does not meet the response time or advisory requirements.
B
AWS Developer Support
Why wrong: AWS Developer Support offers a response time of <12 hours for critical cases, which does not satisfy the <1 hour requirement. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set.
C
AWS Business Support
AWS Business Support provides a 1-hour response time for critical cases and includes full access to AWS Trusted Advisor best practice checks. It does not require a dedicated TAM, matching the company's needs without extra cost.
D
AWS Enterprise On-Ramp Support
Why wrong: AWS Enterprise On-Ramp Support offers a 30-minute response for critical cases and full Trusted Advisor, but it includes a Technical Account Manager (TAM) and the associated higher cost. Since the company does not want a TAM, this plan is more than needed and more expensive.

Read the full NAT/PAT explanation →

Question 5mediummultiple choice

An e-commerce company runs a MySQL database on-premises to support its transactional workload. The company plans to migrate this database to AWS to reduce operational overhead. The company requires a fully managed database solution that automatically replicates data across multiple Availability Zones to provide failover in the event of an Availability Zone failure. The company does not want to manage database patching, backup scheduling, or replication. Which AWS service should the company use to meet these requirements?

Trap 1: Amazon DynamoDB

Amazon DynamoDB is a fully managed NoSQL key-value and document database, not a relational database. It does not natively support MySQL or provide automatic multi-AZ failover in the same way as RDS Multi-AZ. While DynamoDB offers high availability, it is not suited for migrating an existing MySQL transactional workload.

Trap 2: Amazon EC2 with a self-managed MySQL installation

Running MySQL on an EC2 instance is not a fully managed solution. The company would be responsible for database patching, backup scheduling, replication setup, and failover management. This increases operational overhead, contradicting the company's goal to reduce it.

Trap 3: Amazon Redshift

Amazon Redshift is a fully managed petabyte-scale data warehouse service, optimized for analytical queries on large datasets. It is not designed for transactional workloads like an e-commerce application's MySQL database, nor does it provide automatic Multi-AZ failover for MySQL compatibility.

A
Amazon DynamoDB
Why wrong: Amazon DynamoDB is a fully managed NoSQL key-value and document database, not a relational database. It does not natively support MySQL or provide automatic multi-AZ failover in the same way as RDS Multi-AZ. While DynamoDB offers high availability, it is not suited for migrating an existing MySQL transactional workload.
B
Amazon RDS with Multi-AZ deployment
Amazon RDS with Multi-AZ deployment is the correct choice. RDS provides a fully managed relational database service compatible with MySQL. Multi-AZ creates a synchronous standby replica in a different Availability Zone, ensuring automatic failover if the primary instance fails. RDS also automates patching, backups, and replication, meeting all stated requirements.
C
Amazon EC2 with a self-managed MySQL installation
Why wrong: Running MySQL on an EC2 instance is not a fully managed solution. The company would be responsible for database patching, backup scheduling, replication setup, and failover management. This increases operational overhead, contradicting the company's goal to reduce it.
D
Amazon Redshift
Why wrong: Amazon Redshift is a fully managed petabyte-scale data warehouse service, optimized for analytical queries on large datasets. It is not designed for transactional workloads like an e-commerce application's MySQL database, nor does it provide automatic Multi-AZ failover for MySQL compatibility.

Question 6mediummultiple choice

A company needs an AWS support plan that provides access to online training, use case guidance, and architectural support for non-production environments. Which is the minimum plan that provides direct technical guidance from AWS engineers (not just documentation)?

Trap 1: Basic Support

Basic Support provides only documentation, AWS Health Dashboard, and limited Trusted Advisor checks — no access to Support engineers.

Trap 2: Business Support

Business Support includes Developer Support benefits plus 24/7 phone/chat access — it provides more than the minimum requirement asked about.

Trap 3: Enterprise Support

Enterprise Support is the highest tier — the question asks for the minimum plan with direct technical guidance, which is Developer.

A
Basic Support
Why wrong: Basic Support provides only documentation, AWS Health Dashboard, and limited Trusted Advisor checks — no access to Support engineers.
B
Developer Support
Developer Support provides email access to Cloud Support Associates during business hours — the minimum plan for direct technical guidance from AWS engineers.
C
Business Support
Why wrong: Business Support includes Developer Support benefits plus 24/7 phone/chat access — it provides more than the minimum requirement asked about.
D
Enterprise Support
Why wrong: Enterprise Support is the highest tier — the question asks for the minimum plan with direct technical guidance, which is Developer.

Question 7mediummultiple choice

A company uses AWS Support and wants to know which plan provides the fastest response time for a business-critical system outage causing complete service disruption.

Trap 1: Business Support (1-hour response)

Business Support provides a 1-hour response for production system down — not the fastest available.

Trap 2: Enterprise On-Ramp (30-minute response)

Enterprise On-Ramp provides a 30-minute response — faster than Business but not the fastest.

Trap 3: Developer Support (12-hour response)

Developer Support provides a 12-hour response for impaired systems — the slowest plan with any phone support.

A
Business Support (1-hour response)
Why wrong: Business Support provides a 1-hour response for production system down — not the fastest available.
B
Enterprise On-Ramp (30-minute response)
Why wrong: Enterprise On-Ramp provides a 30-minute response — faster than Business but not the fastest.
C
Enterprise Support (15-minute response)
Enterprise Support provides the fastest response SLA — 15 minutes for business-critical system down (highest severity cases).
D
Developer Support (12-hour response)
Why wrong: Developer Support provides a 12-hour response for impaired systems — the slowest plan with any phone support.

Question 8mediummultiple choice

A company needs 24/7 phone and chat access to AWS support engineers, full access to all AWS Trusted Advisor checks, and a response time of less than 1 hour for production system outages. Which is the minimum AWS Support plan that meets all these requirements?

Trap 1: Basic Support

Basic Support is free and provides access to documentation and forums only. It does not include phone/chat support or Trusted Advisor full checks.

Trap 2: Developer Support

Developer Support provides business-hours email access to Cloud Support Associates with 12-hour response for system impaired. It does not include 24/7 phone/chat or full Trusted Advisor checks.

Trap 3: Enterprise On-Ramp Support

Enterprise On-Ramp exceeds the minimum requirements and costs more. Business Support is the minimum plan that satisfies all three requirements stated.

A
Basic Support
Why wrong: Basic Support is free and provides access to documentation and forums only. It does not include phone/chat support or Trusted Advisor full checks.
B
Developer Support
Why wrong: Developer Support provides business-hours email access to Cloud Support Associates with 12-hour response for system impaired. It does not include 24/7 phone/chat or full Trusted Advisor checks.
C
Business Support
Business Support includes 24/7 phone and chat access, full Trusted Advisor checks, a 1-hour response time for production system down, and access to the AWS Support API. This is the minimum plan meeting all stated requirements.
D
Enterprise On-Ramp Support
Why wrong: Enterprise On-Ramp exceeds the minimum requirements and costs more. Business Support is the minimum plan that satisfies all three requirements stated.

Question 9easymultiple choice

Which AWS support plan provides access to AWS Infrastructure Event Management (IEM) for product launches and migrations at no additional charge?

Trap 1: Developer Support

Developer Support does not include IEM; it provides general guidance but no event-specific planning support.

Trap 2: Business Support

Business Support can access IEM but at an additional fee, not included at no charge.

Trap 3: Basic Support

Basic Support provides only documentation, whitepapers, and community forums — no IEM or TAM.

A
Developer Support
Why wrong: Developer Support does not include IEM; it provides general guidance but no event-specific planning support.
B
Business Support
Why wrong: Business Support can access IEM but at an additional fee, not included at no charge.
C
Enterprise Support
Enterprise Support includes IEM at no additional charge, providing dedicated AWS expertise for critical business events.
D
Basic Support
Why wrong: Basic Support provides only documentation, whitepapers, and community forums — no IEM or TAM.

Question 10easymultiple choice

Which AWS Support plan provides 24/7 phone and chat access to Cloud Support Engineers with a 1-hour response time for production system outages?

Trap 1: Developer Support

Developer Support provides business hours access (email only) with a 12-hour response time for impaired systems — no 24/7 phone/chat or 1-hour response.

Trap 2: Basic Support

Basic Support provides documentation and community forums only — no access to Cloud Support Engineers.

Trap 3: Enterprise On-Ramp

Enterprise On-Ramp provides 30-minute response for critical workloads and a pool of TAMs — it offers faster response than Business Support but isn't the minimum plan for 1-hour SLA.

A
Developer Support
Why wrong: Developer Support provides business hours access (email only) with a 12-hour response time for impaired systems — no 24/7 phone/chat or 1-hour response.
B
Basic Support
Why wrong: Basic Support provides documentation and community forums only — no access to Cloud Support Engineers.
C
Business Support
Business Support includes 24/7 phone and chat access to Cloud Support Engineers with a 1-hour response for production system outages — the minimum plan for business-critical workloads.
D
Enterprise On-Ramp
Why wrong: Enterprise On-Ramp provides 30-minute response for critical workloads and a pool of TAMs — it offers faster response than Business Support but isn't the minimum plan for 1-hour SLA.