- A
AWS Developer Support
Why wrong: The Developer Support plan provides a 12-hour response time for urgent issues (severity 1) and limited Trusted Advisor checks. This does not meet the requirement for a response time of less than 1 hour.
- B
AWS Business Support
The Business Support plan offers a 1-hour response for urgent (severity 1) cases and full access to Trusted Advisor best practice checks. This meets the requirements at the lowest cost among plans that satisfy these needs.
- C
AWS Enterprise On-Ramp Support
Why wrong: The Enterprise On-Ramp plan provides a 30-minute response for urgent issues and full Trusted Advisor access. However, it is more expensive than the Business plan and includes additional features not required, making it not the lowest-cost option that meets the stated requirements.
- D
AWS Enterprise Support
Why wrong: The Enterprise Support plan offers a 15-minute response for urgent issues and full Trusted Advisor access. It is the most expensive plan and includes features not needed for the requirement, so it is not the lowest-cost option.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is launching a critical production application on AWS. The operations team requires technical support with a response time of less than 1 hour for urgent system issues. They also need access to AWS Trusted Advisor best practice checks for cost optimization and security. Which AWS Support plan meets these requirements at the lowest cost?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support provides a response time of less than 1 hour for urgent system issues (production system impaired) and includes full access to AWS Trusted Advisor best practice checks for cost optimization and security. This meets all stated requirements at the lowest cost among the plans that offer these features.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Developer Support
Why it's wrong here
The Developer Support plan provides a 12-hour response time for urgent issues (severity 1) and limited Trusted Advisor checks. This does not meet the requirement for a response time of less than 1 hour.
- ✓
AWS Business Support
Why this is correct
The Business Support plan offers a 1-hour response for urgent (severity 1) cases and full access to Trusted Advisor best practice checks. This meets the requirements at the lowest cost among plans that satisfy these needs.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise On-Ramp Support
Why it's wrong here
The Enterprise On-Ramp plan provides a 30-minute response for urgent issues and full Trusted Advisor access. However, it is more expensive than the Business plan and includes additional features not required, making it not the lowest-cost option that meets the stated requirements.
- ✗
AWS Enterprise Support
Why it's wrong here
The Enterprise Support plan offers a 15-minute response for urgent issues and full Trusted Advisor access. It is the most expensive plan and includes features not needed for the requirement, so it is not the lowest-cost option.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume Enterprise On-Ramp or Enterprise Support are required for full Trusted Advisor checks, but Business Support already provides all checks and the 1-hour response time, making it the most cost-effective choice for these specific needs.
Detailed technical explanation
How to think about this question
AWS Trusted Advisor offers different levels of checks depending on the support plan: Developer and Basic plans only get 7 core checks (e.g., S3 bucket permissions, security groups), while Business, Enterprise On-Ramp, and Enterprise plans unlock all checks, including cost optimization and security. The response time SLA for Business Support specifies 1 hour for 'production system impaired' severity, which aligns with the urgent system issues requirement. This tiered access is enforced at the AWS account level via the support plan subscription, not via IAM permissions.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support provides a response time of less than 1 hour for urgent system issues (production system impaired) and includes full access to AWS Trusted Advisor best practice checks for cost optimization and security. This meets all stated requirements at the lowest cost among the plans that offer these features.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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