CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a customer-facing web application on Amazon EC2 instances. The company wants to have access to technical support with a guaranteed response time of 1 hour for critical production system failures. The company also needs access to AWS Trusted Advisor to get cost optimization recommendations. Which AWS Support plan meets these requirements?
⚠ Common exam trap
Many exam-takers confuse AWS Developer Support's limited Trusted Advisor access and slower response times with the full-featured Business Support plan, assuming any paid plan meets all requirements.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Business Support
AWS Business Support is the minimum tier that provides a 1-hour response time for critical production system failures and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. Basic and Developer Support plans either lack Trusted Advisor or have slower response times, making Business Support the correct choice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support is the free tier and provides no technical support engineers for troubleshooting operational issues; you can only open account and billing contact cases. Trusted Advisor is limited to six core security checks, so cost optimization recommendations are completely unavailable. If a customer-facing production system fails, the company would have no contractual response time at all, so Basic Support clearly fails the 1-hour critical response requirement.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support is designed for early-stage experimentation and development, so its fastest critical escalation is 12 hours for a production system down, far slower than the required 1-hour response. It also includes only a subset of Trusted Advisor checks and no cost optimization recommendations, meaning the company would miss the financial analysis it needs. While Developer Support provides access to technical support engineers, it fails both the response-time and cost-optimization requirements, so it is not sufficient.
When this WOULD be correct
A company needs technical support with a 1-hour response time for system impaired issues and does not require Trusted Advisor or cost optimization recommendations. They have a small development team and need a lower-cost support plan.
- ✓
AWS Business Support
Why this is correct
AWS Business Support is the correct tier because it includes full Trusted Advisor checks, including cost optimization, and guarantees a 1-hour response time for severity-1 (production system down) incidents. This is exactly the service level the company requires, and Business Support also provides 24x7 phone, email, and chat access to cloud support engineers. For a customer-facing web application, this is the minimum plan that meets the stated operational and cost-optimization needs.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support provides a 15-minute response time for critical cases, which exceeds the requirement, but it also comes with a higher cost and additional features like a Technical Account Manager. While it would meet the need, it is not the most cost-effective plan that directly matches the stated requirements. The Business plan is the correct choice.
When this WOULD be correct
A company requires a 15-minute response time for critical production system failures and needs access to a Technical Account Manager (TAM) for proactive guidance. In that scenario, AWS Enterprise Support would be the correct choice.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Business SupportCorrect answer▾
Why this is correct
AWS Business Support is the correct tier because it includes full Trusted Advisor checks, including cost optimization, and guarantees a 1-hour response time for severity-1 (production system down) incidents. This is exactly the service level the company requires, and Business Support also provides 24x7 phone, email, and chat access to cloud support engineers. For a customer-facing web application, this is the minimum plan that meets the stated operational and cost-optimization needs.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support provides a response time of 1 hour for system impaired, not for critical production system failures. It also does not include access to AWS Trusted Advisor for cost optimization recommendations.
★ When this WOULD be the correct answer
A company needs technical support with a 1-hour response time for system impaired issues and does not require Trusted Advisor or cost optimization recommendations. They have a small development team and need a lower-cost support plan.
Why candidates choose this
Candidates may confuse the response time guarantees between Developer and Business support, or assume that Developer support includes Trusted Advisor since it is a paid plan.
✗AWS Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
AWS Enterprise Support includes a 15-minute response time for critical production failures, not the 1-hour requirement specified in the question. The question explicitly requires a 1-hour response time, which is provided by Business Support.
★ When this WOULD be the correct answer
A company requires a 15-minute response time for critical production system failures and needs access to a Technical Account Manager (TAM) for proactive guidance. In that scenario, AWS Enterprise Support would be the correct choice.
Why candidates choose this
Candidates may assume that Enterprise Support is always the best option for production systems, overlooking the specific response time requirement of 1 hour that Business Support already meets at a lower cost.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.