- A
AWS Basic Support
Why wrong: AWS Basic Support does not provide access to technical support engineers or Trusted Advisor checks beyond a limited set of security checks. It does not meet the 1-hour response requirement.
- B
AWS Developer Support
Why wrong: AWS Developer Support provides technical support with a response time of 12 hours for critical cases, which is slower than the required 1 hour. It also includes only a subset of Trusted Advisor checks.
- C
AWS Business Support
AWS Business Support offers a 1-hour response time for critical production system failures and includes the full set of Trusted Advisor checks, including cost optimization recommendations. This matches the company's requirements.
- D
AWS Enterprise Support
Why wrong: AWS Enterprise Support provides a 15-minute response time for critical cases, which exceeds the requirement, but it also comes with a higher cost and additional features like a Technical Account Manager. While it would meet the need, it is not the most cost-effective plan that directly matches the stated requirements. The Business plan is the correct choice.
Quick Answer
The answer is the AWS Business Support plan. This is the correct choice because it is the minimum tier that guarantees a 1-hour response time for critical production system failures and provides full access to AWS Trusted Advisor, including cost optimization recommendations. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your understanding of the support plan tiers and their specific features, often appearing as a scenario where you must match business requirements to the correct plan. A common trap is confusing Developer Support, which has a slower 12-hour response for critical issues and limited Trusted Advisor checks, or Basic Support, which offers no Trusted Advisor or guaranteed response times. For a memory tip, remember that "Business" means both "Better response" (1-hour critical) and "Best Trusted Advisor" (full access), making it the go-to plan for production workloads needing both speed and optimization insights.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a customer-facing web application on Amazon EC2 instances. The company wants to have access to technical support with a guaranteed response time of 1 hour for critical production system failures. The company also needs access to AWS Trusted Advisor to get cost optimization recommendations. Which AWS Support plan meets these requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support is the minimum tier that provides a 1-hour response time for critical production system failures and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. Basic and Developer Support plans either lack Trusted Advisor or have slower response times, making Business Support the correct choice.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not provide access to technical support engineers or Trusted Advisor checks beyond a limited set of security checks. It does not meet the 1-hour response requirement.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support provides technical support with a response time of 12 hours for critical cases, which is slower than the required 1 hour. It also includes only a subset of Trusted Advisor checks.
- ✓
AWS Business Support
Why this is correct
AWS Business Support offers a 1-hour response time for critical production system failures and includes the full set of Trusted Advisor checks, including cost optimization recommendations. This matches the company's requirements.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support provides a 15-minute response time for critical cases, which exceeds the requirement, but it also comes with a higher cost and additional features like a Technical Account Manager. While it would meet the need, it is not the most cost-effective plan that directly matches the stated requirements. The Business plan is the correct choice.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse AWS Developer Support's limited Trusted Advisor access and slower response times with the full-featured Business Support plan, assuming any paid plan meets all requirements.
Detailed technical explanation
How to think about this question
AWS Trusted Advisor inspects your environment and generates recommendations across five categories: cost optimization, performance, security, fault tolerance, and service limits. The Business Support plan unlocks all Trusted Advisor checks, including detailed cost optimization reports, while Developer Support only grants access to a subset of checks (e.g., security groups and IAM use). The 1-hour response time for critical production failures is a Service Level Agreement (SLA) defined in the Business Support plan's severity level definitions, which is not available in lower tiers.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support is the minimum tier that provides a 1-hour response time for critical production system failures and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. Basic and Developer Support plans either lack Trusted Advisor or have slower response times, making Business Support the correct choice.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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