CLF-C02 Billing, Pricing, and Support Practice Question
A company uses AWS Support and wants to know which plan provides the fastest response time for a business-critical system outage causing complete service disruption.
⚠ Common exam trap
Test-takers frequently confuse Enterprise On-Ramp (30-minute response) with Enterprise Support (15-minute response), assuming both offer the same speed, but Enterprise On-Ramp is a lower-tier plan with a slower response time for critical cases.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support (15-minute response)
AWS Support plans define response times based on severity. For a business-critical system outage (severity-critical, complete service disruption), Enterprise Support provides a 15-minute response time, which is the fastest available. This is explicitly documented in AWS Support plan details, making option C correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business Support (1-hour response)
Why it's wrong here
For production system down, Business Support provides a 1-hour response for the highest severity (production system down) in AWS Support plans. However, it is not the fastest because Enterprise On-Ramp improves to 30 minutes, and Enterprise Support reduces to 15 minutes. So while it is faster than Developer, it is slower than the higher tiers for business-critical incidents.
- ✗
Enterprise On-Ramp (30-minute response)
Why it's wrong here
Enterprise On-Ramp is a middle-tier support plan offering a 30-minute response time for business-critical system down, which is faster than Business Support's 1-hour but still slower than Enterprise Support's 15-minute response. It is designed for organizations with workloads in early stages but needing faster response than standard Business. Since the question asks for the fastest available response for the most critical scenarios, the 30-minute SLA disqualifies it.
- ✓
Enterprise Support (15-minute response)
Why this is correct
Enterprise Support provides the fastest response SLA among all AWS Support plans, offering 15-minute response for business-critical system down (highest severity) through a Technical Account Manager and dedicated engineers. This is the best answer because the question likely asks which support plan has the shortest response time for production-critical issues. No other plan matches this 15-minute SLA.
- ✗
Developer Support (12-hour response)
Why it's wrong here
Developer Support is the lowest-tier paid plan, and for system impaired, it offers a 12-hour response time, which is the slowest among paid plans. For production system down, Developer Support may not even have a specific 1-hour SLA; it typically has 12-hour response for general guidance or impaired systems. It does not include phone support for business-critical incidents and is clearly not the fastest.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.