CLF-C02 Billing, Pricing, and Support Practice Question
A company needs an AWS support plan that provides access to online training, use case guidance, and architectural support for non-production environments. Which is the minimum plan that provides direct technical guidance from AWS engineers (not just documentation)?
⚠ Common exam trap
Candidates often assume Basic Support includes direct engineer access because it is free, but it only provides self-service resources, not technical guidance from AWS engineers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Developer Support
Developer Support is the minimum AWS support plan that provides direct technical guidance from AWS engineers, including online training, use case guidance, and architectural support for non-production environments. Basic Support only offers documentation and community forums, while Business and Enterprise plans include these features but are higher tiers, making Developer the correct minimum.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is the free tier that comes with every AWS account, but it provides no direct access to AWS Support engineers at all. It only includes documentation, AWS Health Dashboard notifications, and a limited subset of Trusted Advisor checks. Since the question specifically asks for direct technical guidance from AWS engineers, Basic Support cannot be the correct answer.
- ✓
Developer Support
Why this is correct
Developer Support is the minimum AWS Support plan that provides direct technical guidance from AWS engineers. It offers email access to Cloud Support Associates during business hours only, making it the cheapest paid tier with actual engineer interaction. This matches the question's requirement for the lowest-level plan with direct technical help.
- ✗
Business Support
Why it's wrong here
Business Support does include direct technical guidance, but it goes beyond the minimum required by adding 24/7 phone and chat access to Cloud Support Engineers. It also includes full Trusted Advisor checks and third-party software support, which are unnecessary for a basic technical guidance need. Therefore, it is a valid but overqualified option, not the minimum plan.
- ✗
Enterprise Support
Why it's wrong here
Enterprise Support is the highest and most expensive AWS Support tier, offering features like a dedicated Technical Account Manager (TAM), proactive architectural reviews, and a 15-minute response time for business-critical issues. While it certainly provides direct technical guidance, it far exceeds the minimum requirement asked in the question. Choosing Enterprise would be wasteful when Developer Support already satisfies the stated need.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.