- A
Basic Support
Why wrong: The Basic Support plan provides only account and billing support, no technical support, and no phone or email access for troubleshooting. It does not meet the requirement for technical support or architectural guidance.
- B
Developer Support
Why wrong: The Developer Support plan provides email support but no phone access. It offers a 12-hour response time for critical cases, which does not meet the less-than-1-hour requirement. It also does not include architectural guidance.
- C
Business Support
The Business Support plan includes phone and email support, a 1-hour response time for critical failures, and access to architectural guidance for cost optimization and performance. It is the most cost-effective plan that satisfies all the stated requirements.
- D
Enterprise Support
Why wrong: The Enterprise Support plan provides a 15-minute response time for critical cases and includes a Technical Account Manager (TAM) and proactive guidance. However, it is more expensive than the Business plan and provides more than what is required. The Business plan is sufficient and more cost-effective.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production workload on AWS and needs technical support that includes phone and email access with a response time of less than 1 hour for critical system failures. The company also wants architectural guidance for cost optimization and performance improvement. The company currently has an AWS account with the Basic Support plan. Which AWS Support plan should the company choose to meet these requirements at the most cost-effective price?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Business Support
The Business Support plan is the most cost-effective option that provides phone and email support with a response time of under 1 hour for critical system failures, along with architectural guidance for cost optimization and performance improvement. The Basic and Developer plans lack phone support and the required response time SLA, while the Enterprise plan offers additional features (e.g., a Technical Account Manager) that are not needed here, making it more expensive than necessary.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
The Basic Support plan provides only account and billing support, no technical support, and no phone or email access for troubleshooting. It does not meet the requirement for technical support or architectural guidance.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan provides email support but no phone access. It offers a 12-hour response time for critical cases, which does not meet the less-than-1-hour requirement. It also does not include architectural guidance.
- ✓
Business Support
Why this is correct
The Business Support plan includes phone and email support, a 1-hour response time for critical failures, and access to architectural guidance for cost optimization and performance. It is the most cost-effective plan that satisfies all the stated requirements.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Enterprise Support
Why it's wrong here
The Enterprise Support plan provides a 15-minute response time for critical cases and includes a Technical Account Manager (TAM) and proactive guidance. However, it is more expensive than the Business plan and provides more than what is required. The Business plan is sufficient and more cost-effective.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Developer Support plan's email-only support with phone access, or assume that the Basic plan includes any form of technical support beyond community forums, leading them to overlook the specific response time and channel requirements.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered based on response time SLAs and access to support channels: Basic (no SLA), Developer (email only, <12 hours for critical), Business (phone/email, <1 hour for critical), and Enterprise (phone/email/chat, <15 minutes for critical). Architectural guidance for cost optimization and performance is included in both Business and Enterprise plans, but the Business plan meets the stated requirements at a lower monthly cost (starting at $100/month) compared to Enterprise (starting at $15,000/month). The key differentiator is the response time SLA for critical system failures, which is explicitly defined in the AWS Support plan documentation.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Business Support — The Business Support plan is the most cost-effective option that provides phone and email support with a response time of under 1 hour for critical system failures, along with architectural guidance for cost optimization and performance improvement. The Basic and Developer plans lack phone support and the required response time SLA, while the Enterprise plan offers additional features (e.g., a Technical Account Manager) that are not needed here, making it more expensive than necessary.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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