Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A company runs a production workload on AWS and needs technical support that includes phone and email access with a response time of less than 1 hour for critical system failures. The company also wants architectural guidance for cost optimization and performance improvement. The company currently has an AWS account with the Basic Support plan. Which AWS Support plan should the company choose to meet these requirements at the most cost-effective price?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
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Basic Support
The Basic Support plan provides only account and billing support, no technical support, and no phone or email access for troubleshooting. It does not meet the requirement for technical support or architectural guidance.
B
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Developer Support
The Developer Support plan provides email support but no phone access. It offers a 12-hour response time for critical cases, which does not meet the less-than-1-hour requirement. It also does not include architectural guidance.
C
Best answer
Business Support
The Business Support plan includes phone and email support, a 1-hour response time for critical failures, and access to architectural guidance for cost optimization and performance. It is the most cost-effective plan that satisfies all the stated requirements.
D
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Enterprise Support
The Enterprise Support plan provides a 15-minute response time for critical cases and includes a Technical Account Manager (TAM) and proactive guidance. However, it is more expensive than the Business plan and provides more than what is required. The Business plan is sufficient and more cost-effective.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer needs to launch a test server for a new application prototype. The developer logs into the AWS Management Console, selects an Amazon EC2 instance type, configures the security group, and starts the instance. The instance is running within two minutes, and the developer did not need to submit a formal request to the company's IT procurement team or wait for approval from a cloud administrator. Which essential characteristic of cloud computing does this scenario best demonstrate?
Question 2
A solutions architect is planning a new web application on AWS. The workload will include 3 Amazon EC2 instances (t3.medium) running 24/7, an Application Load Balancer, and an Amazon RDS for MySQL db.t3.small database. The architect needs to estimate the monthly cost for the first year, considering different purchasing options (On-Demand, 1-year All Upfront Reserved Instance, and Compute Savings Plan). Which AWS tool should the architect use to create this estimate?
Question 3
A company's development team frequently needs temporary test environments. A developer can log into the AWS Management Console, select an Amazon EC2 instance type, configure storage, and launch the instance within minutes without any interaction with the IT infrastructure team. This capability is an example of which essential characteristic of cloud computing?
Question 4
A company's finance team needs to analyze AWS spending in detail. They require a report that includes hourly cost data for each AWS service, each individual resource (e.g., a specific EC2 instance), and any cost allocation tags applied. The team plans to export this data to an Amazon S3 bucket and then import it into a custom business intelligence (BI) analytics dashboard. Which AWS tool should the finance team use to generate this level of detailed cost data?
Question 5
A company uses AWS for its development environment. The finance team wants to set a monthly budget of $10,000. They want to receive an email notification when the actual costs reach 80% of the budget ($8,000) and again when costs exceed the budget. The team needs a managed AWS service that can automatically send these alerts without requiring custom code or third-party tools. Which AWS service should the team use?
Question 6
A company uses AWS Organizations to manage multiple accounts. The security team needs to enforce a policy that restricts SSH access (port 22) from the internet (0.0.0.0/0) in all VPCs across all accounts. The team wants to centrally define the allowed rules and automatically apply them to newly created VPCs and security groups, while also automatically remediating any existing non-compliant security groups. Which AWS service should the team use?
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Business Support — AWS Support plans include Basic, Developer, Business, and Enterprise. The Basic plan provides no technical support. The Developer plan offers email support only with a 12-hour response time for critical cases and does not include phone support or architectural guidance. The Business plan includes phone and email support, a 1-hour response time for critical failures, and access to architectural guidance, making it the most cost-effective option that meets all stated requirements. The Enterprise plan includes a 15-minute response time and a Technical Account Manager (TAM) but is significantly more expensive and provides additional services beyond the stated needs.
What should I do if I get this CLF-C02 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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