Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
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AWS Basic Support
AWS Basic Support provides only account and billing support, no technical support for critical issues, and does not include full AWS Trusted Advisor checks. It does not meet the response time or advisory requirements.
B
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AWS Developer Support
AWS Developer Support offers a response time of <12 hours for critical cases, which does not satisfy the <1 hour requirement. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set.
C
Best answer
AWS Business Support
AWS Business Support provides a 1-hour response time for critical cases and includes full access to AWS Trusted Advisor best practice checks. It does not require a dedicated TAM, matching the company's needs without extra cost.
D
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AWS Enterprise On-Ramp Support
AWS Enterprise On-Ramp Support offers a 30-minute response for critical cases and full Trusted Advisor, but it includes a Technical Account Manager (TAM) and the associated higher cost. Since the company does not want a TAM, this plan is more than needed and more expensive.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer needs to launch a test server for a new application prototype. The developer logs into the AWS Management Console, selects an Amazon EC2 instance type, configures the security group, and starts the instance. The instance is running within two minutes, and the developer did not need to submit a formal request to the company's IT procurement team or wait for approval from a cloud administrator. Which essential characteristic of cloud computing does this scenario best demonstrate?
Question 2
A solutions architect is planning a new web application on AWS. The workload will include 3 Amazon EC2 instances (t3.medium) running 24/7, an Application Load Balancer, and an Amazon RDS for MySQL db.t3.small database. The architect needs to estimate the monthly cost for the first year, considering different purchasing options (On-Demand, 1-year All Upfront Reserved Instance, and Compute Savings Plan). Which AWS tool should the architect use to create this estimate?
Question 3
A company's development team frequently needs temporary test environments. A developer can log into the AWS Management Console, select an Amazon EC2 instance type, configure storage, and launch the instance within minutes without any interaction with the IT infrastructure team. This capability is an example of which essential characteristic of cloud computing?
Question 4
A company's finance team needs to analyze AWS spending in detail. They require a report that includes hourly cost data for each AWS service, each individual resource (e.g., a specific EC2 instance), and any cost allocation tags applied. The team plans to export this data to an Amazon S3 bucket and then import it into a custom business intelligence (BI) analytics dashboard. Which AWS tool should the finance team use to generate this level of detailed cost data?
Question 5
A company uses AWS for its development environment. The finance team wants to set a monthly budget of $10,000. They want to receive an email notification when the actual costs reach 80% of the budget ($8,000) and again when costs exceed the budget. The team needs a managed AWS service that can automatically send these alerts without requiring custom code or third-party tools. Which AWS service should the team use?
Question 6
A company uses AWS Organizations to manage multiple accounts. The security team needs to enforce a policy that restricts SSH access (port 22) from the internet (0.0.0.0/0) in all VPCs across all accounts. The team wants to centrally define the allowed rules and automatically apply them to newly created VPCs and security groups, while also automatically remediating any existing non-compliant security groups. Which AWS service should the team use?
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: AWS Business Support — The company's requirements include a 1-hour response time for critical cases and full AWS Trusted Advisor checks, without a dedicated TAM. The AWS Business Support plan meets both criteria: it offers a 1-hour response for critical cases and provides access to all Trusted Advisor checks. The Basic Support plan provides no technical support or full Trusted Advisor. The Developer Support plan offers only a <12 hour response for critical cases and limited Trusted Advisor checks. The Enterprise On-Ramp Support plan includes a TAM and offers faster response times (30 minutes for critical cases), but the company does not want a TAM, so Business is the most cost-effective choice that meets all stated needs.
What should I do if I get this CLF-C02 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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