- A
AWS Basic Support
Why wrong: AWS Basic Support provides only account and billing support, no technical support for critical issues, and does not include full AWS Trusted Advisor checks. It does not meet the response time or advisory requirements.
- B
AWS Developer Support
Why wrong: AWS Developer Support offers a response time of <12 hours for critical cases, which does not satisfy the <1 hour requirement. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set.
- C
AWS Business Support
AWS Business Support provides a 1-hour response time for critical cases and includes full access to AWS Trusted Advisor best practice checks. It does not require a dedicated TAM, matching the company's needs without extra cost.
- D
AWS Enterprise On-Ramp Support
Why wrong: AWS Enterprise On-Ramp Support offers a 30-minute response for critical cases and full Trusted Advisor, but it includes a Technical Account Manager (TAM) and the associated higher cost. Since the company does not want a TAM, this plan is more than needed and more expensive.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
The AWS Business Support plan provides a guaranteed response time of less than 1 hour for critical system issues and grants access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance. This plan meets the company's requirements without the need for a dedicated Technical Account Manager (TAM), which is only included in higher-tier plans like Enterprise On-Ramp or Enterprise Support.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support provides only account and billing support, no technical support for critical issues, and does not include full AWS Trusted Advisor checks. It does not meet the response time or advisory requirements.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers a response time of <12 hours for critical cases, which does not satisfy the <1 hour requirement. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set.
- ✓
AWS Business Support
Why this is correct
AWS Business Support provides a 1-hour response time for critical cases and includes full access to AWS Trusted Advisor best practice checks. It does not require a dedicated TAM, matching the company's needs without extra cost.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise On-Ramp Support
Why it's wrong here
AWS Enterprise On-Ramp Support offers a 30-minute response for critical cases and full Trusted Advisor, but it includes a Technical Account Manager (TAM) and the associated higher cost. Since the company does not want a TAM, this plan is more than needed and more expensive.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the AWS Developer Support plan's faster response times for general guidance with the critical-case SLA, or assume that full Trusted Advisor checks are available in lower tiers, when in fact only Business and above include the complete set.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered by response time SLAs and access to operational tools. The Business plan offers a 1-hour response for critical cases and full Trusted Advisor checks, which cover over 100 best practice checks across categories like cost optimization, performance, security, and fault tolerance. In real-world scenarios, companies often choose Business Support to balance cost and operational needs, as it provides 24/7 phone and chat support without the overhead of a TAM, which is reserved for Enterprise tiers that also include proactive guidance and infrastructure event management.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — The AWS Business Support plan provides a guaranteed response time of less than 1 hour for critical system issues and grants access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance. This plan meets the company's requirements without the need for a dedicated Technical Account Manager (TAM), which is only included in higher-tier plans like Enterprise On-Ramp or Enterprise Support.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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