MS-700 Monitor, Report on, and Troubleshoot Teams — All Questions With Answers

Question 1mediummultiple choice

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The CEO is currently hosting a high-priority Microsoft Teams meeting. You receive a report that the CEO's audio is lagging. You need to view the real-time telemetry, including packet loss and jitter, for this specific ongoing meeting. Where should you look?

Question 2hardmulti select

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Your organization needs to delegate the ability to view Microsoft Teams activity reports and usage data without granting full administrative access to the Teams service. Which TWO roles can view these reports in the Microsoft 365 Admin Center? (Each correct answer presents a complete solution).

Question 3hardmultiple choice

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Refer to the exhibit. An administrator runs a PowerShell command to check the current Teams client configuration. Users report they cannot record any of their meetings. Based on the output, what is the most likely cause of this issue?

Exhibit

PowerShell Output:

Identity          : Global
AllowCloudRecording : False
AllowGroupPolicy   : True
AllowPrivateCalling: True
AllowPublicTeams   : True
ScreenSharingMode  : EntireScreen

Question 4mediummultiple choice

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A user named User1 reports that during a call with an external client, the audio was choppy. You need to investigate the specific telemetry for User1's call to determine if the issue was caused by their local Wi-Fi. Where should you go?

Question 5easymultiple choice

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You need to determine the total number of active Teams meetings in your organization over the last 30 days. Which report should you review?

Question 6hardmulti select

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Which THREE conditions must be met for a user to see data in the Call Analytics dashboard for a specific meeting?

Question 7mediummultiple choice

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Refer to the exhibit. A user is experiencing issues joining meetings. The error code 0x8004010F appears. What is the most likely cause?

Exhibit

Error: 0x8004010F - The specific call endpoint could not be reached due to a DNS resolution failure.

Question 8easymultiple choice

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A user is currently participating in a high-priority Microsoft Teams meeting and reports that their video is freezing intermittently. As a Teams Administrator, you need to view the current packet loss and jitter for this specific user's connection while the meeting is still in progress. What should you access?

Question 9hardmulti select

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A branch office reports consistent 'Poor' call ratings in the Call Quality Dashboard (CQD). You suspect the issue is related to the local network configuration. Which TWO actions should you perform to enrich the CQD data and isolate the problematic network segments? (Select TWO)

Question 10hardmultiple choice

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Refer to the exhibit. Users in your organization report that they cannot see the 'Call health' option in the 'More' menu during their active Teams meetings to troubleshoot their own connection issues. Based on the PowerShell output, what is the cause of this issue?

Exhibit

Get-CsTeamsClientConfiguration | Select-Object AllowCloudRecording, AllowPrivateCalling, AllowUserStats

AllowCloudRecording : True
AllowPrivateCalling : True
AllowUserStats      : False

Question 11hardmultiple choice

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A user reports that they cannot join a scheduled Teams meeting. When they click the join link, they receive an error stating 'You can't join this meeting because the meeting is full.' You need to resolve this issue. What is the most likely cause?

Question 12mediummultiple choice

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A user reports that when they join a scheduled Teams meeting from their home office, they can hear other participants but no one can hear them. The user's device is a Windows 11 laptop with a built-in microphone. You need to determine whether the issue is related to the user's device or the network. Which action should you take first in the Microsoft Teams admin center?

Question 13easymultiple choice

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You are a Teams administrator. A user reports that they are unable to make outbound calls to external phone numbers using Microsoft Teams. You need to determine if the issue is related to the user's assigned dial plan. Which tool should you use to review the user's effective dial plan and voice routing policies?

Question 14easymultiple choice

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You are a Teams administrator. You need to identify which users in your organization have been inactive in Microsoft Teams for the past 30 days so that you can reclaim their licenses. Which Microsoft Teams admin center report should you use?

Question 15mediummulti select

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You are a Teams administrator. You need to monitor the health of the Microsoft Teams service and receive proactive notifications about incidents that may affect your users. (Choose two.)

Question 16hardmultiple choice

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You are a Teams administrator at Adventure Works. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The error message says 'You can't join this meeting because the meeting policy doesn't allow it.' The user can join the same meeting from their desktop client. You need to resolve the issue. What should you check first?

Question 17mediummulti select

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You are a Teams administrator for a consulting firm. The firm has recently enabled Teams for all employees. You need to monitor the adoption and usage of Teams to identify which departments are not using the platform effectively. You also need to ensure that you can track the number of active users and the types of activities they perform. Which TWO reports should you use? (Choose two.)

Question 18hardmultiple choice

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You are a Teams administrator. Your organization has a hybrid environment with some users on-premises and some in the cloud. You need to troubleshoot why a specific user cannot schedule Teams meetings. The user's mailbox is on-premises. You have verified that the user has a Teams license and that the Teams meeting add-in is enabled. What is the most likely cause?

Question 19hardmultiple choice

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You are a Teams administrator. You need to monitor the number of active Teams users and the types of devices they use to connect over the last 30 days. You also need to identify any users who are exclusively using the Teams web client. Which report should you use?

Question 20easymultiple choice

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A user reports that their Teams client is not displaying the correct presence status; it shows as offline even though they are actively working. You need to verify the user's presence configuration. Which tool should you use?

Question 21mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. The network team reports that some users experience poor call quality, specifically one-way audio and dropped calls. You suspect that the Session Border Controller (SBC) is not receiving media from Teams clients. You need to verify whether the SBC is properly configured to receive media from the Teams service. Which tool should you use?

Question 22hardmulti select

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You are a Teams administrator. You need to identify which users have been assigned the Microsoft 365 E5 license but are not actively using Microsoft Teams. You must also ensure that any reporting you use does not grant users access to content within Teams. Which two actions should you perform? (Choose two.)

Question 23mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Several users report that their calls drop after exactly 60 seconds. You need to determine whether the issue is related to a network proxy blocking a specific endpoint. Which tool should you use to verify the required endpoints for Teams media traffic?

Question 24easymultiple choice

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You are a Teams administrator. You need to identify which users in your organization have been assigned a Phone System license but have not yet activated their voicemail. Which report should you use?

Question 25hardmultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The meeting shows in their calendar, but when they tap the join link, they get an error: 'We couldn't connect to the meeting.' Other attendees can join without issues. You need to troubleshoot the issue. Which action should you take first?

Question 26mediummultiple choice

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You are a Teams administrator for a large organization. You need to identify which users are experiencing poor call quality in real-time to proactively address issues. You want to set up alerts when call quality drops below a certain threshold. Which tool should you use?

Question 27hardmulti select

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You are a Teams administrator. You need to troubleshoot a report from a user who experienced poor audio quality during a Teams meeting. You have access to Call Analytics. Which two metrics should you review to determine if the issue is related to the network? (Choose two.)

Question 28hardmulti select

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You are a Teams administrator. Your organization uses Microsoft Teams and has a hybrid deployment with Skype for Business. You need to troubleshoot why some users are unable to schedule Teams meetings. You suspect that the issue is related to the coexistence mode. Which two actions should you perform to resolve the issue? (Choose two.)

Question 29easymultiple choice

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You are a Teams administrator. A user reports that they are unable to send messages in a specific Teams channel. Other members of the channel can send messages. You need to determine the cause. Which action should you take first?

Question 30mediummultiple choice

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You are a Teams administrator. Your organization has a hybrid deployment with Skype for Business on-premises and Teams. You need to ensure that a specific user's Teams meetings are not affected by a recent change in the on-premises environment. You suspect the user's account is homed on-premises. Which tool should you use to verify the user's Teams meeting configuration and coexistence mode?

Question 31mediummultiple choice

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An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?

Question 32easymultiple choice

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A user reports they cannot sign in to the Microsoft Teams desktop client. You suspect a conditional access policy might be blocking the login. Which tool should you use first to verify if the sign-in attempt was blocked by a policy?

Question 33mediummulti select

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You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).

Question 34mediummultiple choice

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You are using the Network Planner in the Teams Admin Center to prepare a new site for 500 users. After entering the user personas, the tool indicates that the available bandwidth will be exceeded during peak hours. What should be your next step to ensure a successful rollout?

Question 35hardmultiple choice

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A guest user from another organization is unable to access a specific team they were invited to. You have verified that Guest Access is enabled globally in the Teams Admin Center. What should you check next to troubleshoot this issue?

Question 36mediummulti select

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You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

Question 37hardmultiple choice

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Refer to the exhibit. You are preparing to upload building data to the Call Quality Dashboard (CQD). What is the primary administrative benefit of performing this action?

Exhibit

Building Data CSV Format:
Network,NetworkName,NetworkAddress,NetworkMask,BuildingName,City,Country
Subnet,Branch-Office-1,192.168.10.0,24,London-HQ,London,UK

Question 38mediummultiple choice

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You need to determine which third-party applications are most frequently used by employees within Microsoft Teams. Which report should you analyze?

Question 39hardmulti select

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Several users report they no longer have the option to create new Teams. You suspect a change was made to the Microsoft 365 Group creation settings. Which TWO actions should you take to investigate and resolve this? (Each correct answer presents a complete solution).

Question 40mediummultiple choice

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A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

Question 41easymultiple choice

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You need to proactively verify if your network's current configuration meets the requirements for Microsoft Teams media traffic before a company-wide event. Which tool provides a simulated test of call quality and network bottlenecks?

Question 42mediummultiple choice

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A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?

Question 43hardmulti select

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You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?

Question 44mediummultiple choice

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Refer to the exhibit. A user is unable to add external guests to a meeting despite the policy shown. What is the most likely reason?

Exhibit

{"PolicyName": "RestrictedGuest", "AllowGuestAccess": "False", "AllowPrivateCalling": "True", "AllowMeetingChat": "Enabled"}

Question 45mediummultiple choice

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A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Question 46hardmultiple choice

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You are auditing Teams usage. You notice a discrepancy between 'Active Users' in the Teams Usage report and 'Active Users' in the Microsoft 365 Activity report. What is the most likely cause?

Question 47mediummultiple choice

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You suspect that an internal network firewall is blocking Teams media traffic. Which specific ports must be open for UDP traffic to ensure optimal Teams media performance?

Question 48easymultiple choice

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Where can you view the overall quality status of your organization's Teams environment at a glance?

Question 49hardmultiple choice

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A user is experiencing 'Poor' quality calls. You verify the network in Call Analytics and see consistent 'High Packet Loss' on the client side. What is the most likely cause?

Question 50mediummulti select

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Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

Question 51mediummultiple choice

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Refer to the exhibit. What is the impact of this Teams media policy on call quality?

Exhibit

{"PolicyID": "123", "MediaMode": "TCP_Only", "MinPort": 50000, "MaxPort": 50010}

Question 52easymultiple choice

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Which report would you use to identify which users in your organization are using the Teams desktop client versus the web client?

Question 53mediummultiple choice

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Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?

Question 54mediummultiple choice

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Your company is in the process of rolling out Microsoft Teams to 5,000 users. You need a centralized tool that provides a checklist of deployment tasks and monitors the progress of the rollout, including user readiness and environmental readiness. Which tool should you use?

Question 55mediummultiple choice

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A user reports that their Teams calls drop frequently, but only when working from home. You need to collect detailed diagnostic logs from the Teams desktop client to troubleshoot the issue. What is the correct sequence of steps to gather the required logs?

Question 56mediummultiple choice

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You need to monitor the health of the Microsoft Teams service and receive alerts for incidents that affect your organization. You want to use the Microsoft 365 admin center. Which feature should you configure?

Question 57mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?

Question 58hardmulti select

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You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)

Question 59mediummultiple choice

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You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?

Question 60mediummultiple choice

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You are the Teams administrator for Contoso. An executive reports that a Teams meeting recording from a critical board meeting is not appearing in the meeting chat and cannot be found in SharePoint or OneDrive. The meeting was scheduled by the executive and had 12 participants. The recording was started by a participant who is a member of the organization. Where should you first check to locate the recording file?

Question 61easymultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

Question 62mediummultiple choice

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A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?

Question 63mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?

Question 64hardmultiple choice

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You are a Teams administrator at Fabrikam. Users report that during Teams meetings, their video frequently freezes while audio continues. You suspect a network issue. You need to determine whether the problem is caused by insufficient bandwidth or high jitter. Which tool should you use to analyze the real-time media quality metrics for affected users?

Question 65mediummultiple choice

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You are a Teams administrator for a company that uses Microsoft Teams. Several users report that during meetings, their shared content appears blurry and they experience delays when presenting. You need to determine if the issue is related to network bandwidth. Which report should you use?

Question 66hardmultiple choice

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You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

Question 67mediummultiple choice

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You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?

Question 68hardmultiple choice

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You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

Question 69hardmultiple choice

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You are a Teams administrator. A user reports that they cannot access the Teams admin center to view usage reports. You need to grant them the minimum permissions required to view Teams usage reports without giving them the ability to modify Teams settings. Which role should you assign?

Question 70mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?

Question 71mediummultiple choice

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You are a Teams administrator. You need to receive proactive notifications about service incidents and advisories that affect Microsoft Teams, and you want to integrate these notifications into your existing ticketing system via a webhook. Which tool should you use?

Question 72easymultiple choice

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A user complains that during a Teams meeting, they could hear others but others could not hear them. You want to quickly verify if the user's microphone is functioning correctly within Teams. Which tool should you use?

Question 73mediummultiple choice

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You are the Teams administrator for a large organization. The help desk reports that several users in the Marketing department are unable to make outbound calls to external phone numbers using the Teams desktop client. Inbound calls work fine, and internal calls between Teams users also work. You need to determine the cause. Which tool should you use to investigate?

Question 74mediummultiple choice

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A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?

Question 75hardmultiple choice

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You are a Teams administrator. A user reports that during a Teams meeting, their audio was choppy and they experienced delays. You need to determine whether the issue was caused by network latency or by the user's device. Which Call Analytics metric should you review first to assess network latency?

Question 76hardmultiple choice

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You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

Question 77hardmultiple choice

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You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

Question 78easymultiple choice

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You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?

Question 79hardmultiple choice

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You are a Teams administrator. A user reports that during a Teams meeting, their video freezes frequently, but audio remains clear. You check the network and find no packet loss or high latency. You need to determine the most likely cause of the video freezing. Which metric in Call Analytics should you review?

Question 80mediummultiple choice

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You are a Teams administrator at Litware. The helpdesk reports that several users are unable to send messages in Teams channels, but they can still send direct messages. The affected users are all members of a specific team. You need to troubleshoot the issue. What is the most likely cause?

Question 81mediummultiple choice

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You are troubleshooting a Teams meeting issue where attendees from a specific remote office experience choppy video and audio. You suspect network problems. Which tool should you use to analyze the network connectivity for that office?

Question 82mediummultiple choice

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You are a Teams administrator for a healthcare company. A nurse reports that during a patient consultation meeting, the video from the remote specialist was frequently freezing. You need to determine whether the issue was due to network bandwidth limitations on the nurse's end. Which metric in Call Analytics should you examine first?

Question 83mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. The IT manager reports that some users on the Sales team are seeing the message 'Your organization does not allow you to create teams' when they try to create a new team. You need to identify which policy setting is preventing these users from creating teams. What should you check?

Question 84hardmultiple choice

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You are a Teams administrator. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have configured Direct Routing with an SBC. You need to troubleshoot the issue. You run the Microsoft Teams admin center's call analytics and see that the call failed with the response code '480 Temporarily Unavailable'. What is the most likely cause?

Question 85mediummulti select

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You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)

Question 86mediummultiple choice

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You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting from their mobile device. They can join from their desktop client without issue. You need to troubleshoot the issue. What should you check first?

Question 87mediummultiple choice

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You are a Teams administrator. A user reports that they cannot send messages in a specific channel. When they try to post, they see the error 'You don't have permission to post in this channel.' You need to identify the cause. What should you check first?

Question 88mediummultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?

Question 89hardmultiple choice

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You are a Teams administrator. You need to troubleshoot why a specific user's Teams meeting recordings are not being saved to SharePoint and OneDrive as expected. You have verified that the user has the necessary licenses and that the meeting policy allows recording. What should you check next?

Question 90easymultiple choice

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You are a Teams administrator. You need to identify which users have been active in Teams over the past 30 days. You want to use the Microsoft Teams admin center to generate a report. Which report should you use?

Question 91mediummultiple choice

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A user reports that they cannot see the 'Meet Now' option in their Microsoft Teams client. You need to determine the cause. Which policy setting should you check?

Question 92hardmulti select

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You are a Teams administrator. You need to troubleshoot poor call quality for a user. You have access to Call Analytics in the Microsoft Teams admin center. Which two metrics should you analyze to determine if the issue is related to network connectivity? (Choose two.)

Question 93easymultiple choice

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You are a Teams administrator. You need to review a report that shows the number of active Teams users and their activity over the last 30 days. Which report should you use?

Question 94mediummultiple choice

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You are the Teams administrator for a company using Microsoft 365. Users in the marketing department report that when they start a screen share during Teams meetings, remote participants see the shared content with a delay of several seconds and the video appears choppy. You have confirmed that the users have sufficient bandwidth and are not experiencing issues with other applications. You need to determine the root cause of the poor screen sharing quality. What should you do first?

Question 1mediummultiple choice

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The CEO is currently hosting a high-priority Microsoft Teams meeting. You receive a report that the CEO's audio is lagging. You need to view the real-time telemetry, including packet loss and jitter, for this specific ongoing meeting. Where should you look?

Question 2hardmulti select

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Your organization needs to delegate the ability to view Microsoft Teams activity reports and usage data without granting full administrative access to the Teams service. Which TWO roles can view these reports in the Microsoft 365 Admin Center? (Each correct answer presents a complete solution).

Question 3hardmultiple choice

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Refer to the exhibit. An administrator runs a PowerShell command to check the current Teams client configuration. Users report they cannot record any of their meetings. Based on the output, what is the most likely cause of this issue?

Exhibit

PowerShell Output:

Identity          : Global
AllowCloudRecording : False
AllowGroupPolicy   : True
AllowPrivateCalling: True
AllowPublicTeams   : True
ScreenSharingMode  : EntireScreen

Question 4mediummultiple choice

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A user named User1 reports that during a call with an external client, the audio was choppy. You need to investigate the specific telemetry for User1's call to determine if the issue was caused by their local Wi-Fi. Where should you go?

Question 5easymultiple choice

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You need to determine the total number of active Teams meetings in your organization over the last 30 days. Which report should you review?

Question 6hardmulti select

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Which THREE conditions must be met for a user to see data in the Call Analytics dashboard for a specific meeting?

Question 7mediummultiple choice

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Refer to the exhibit. A user is experiencing issues joining meetings. The error code 0x8004010F appears. What is the most likely cause?

Exhibit

Error: 0x8004010F - The specific call endpoint could not be reached due to a DNS resolution failure.

Question 8easymultiple choice

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A user is currently participating in a high-priority Microsoft Teams meeting and reports that their video is freezing intermittently. As a Teams Administrator, you need to view the current packet loss and jitter for this specific user's connection while the meeting is still in progress. What should you access?

Question 9hardmulti select

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A branch office reports consistent 'Poor' call ratings in the Call Quality Dashboard (CQD). You suspect the issue is related to the local network configuration. Which TWO actions should you perform to enrich the CQD data and isolate the problematic network segments? (Select TWO)

Question 10hardmultiple choice

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Refer to the exhibit. Users in your organization report that they cannot see the 'Call health' option in the 'More' menu during their active Teams meetings to troubleshoot their own connection issues. Based on the PowerShell output, what is the cause of this issue?

Exhibit

Get-CsTeamsClientConfiguration | Select-Object AllowCloudRecording, AllowPrivateCalling, AllowUserStats

AllowCloudRecording : True
AllowPrivateCalling : True
AllowUserStats      : False

Question 11hardmultiple choice

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A user reports that they cannot join a scheduled Teams meeting. When they click the join link, they receive an error stating 'You can't join this meeting because the meeting is full.' You need to resolve this issue. What is the most likely cause?

Question 12mediummultiple choice

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A user reports that when they join a scheduled Teams meeting from their home office, they can hear other participants but no one can hear them. The user's device is a Windows 11 laptop with a built-in microphone. You need to determine whether the issue is related to the user's device or the network. Which action should you take first in the Microsoft Teams admin center?

Question 13easymultiple choice

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You are a Teams administrator. A user reports that they are unable to make outbound calls to external phone numbers using Microsoft Teams. You need to determine if the issue is related to the user's assigned dial plan. Which tool should you use to review the user's effective dial plan and voice routing policies?

Question 14easymultiple choice

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You are a Teams administrator. You need to identify which users in your organization have been inactive in Microsoft Teams for the past 30 days so that you can reclaim their licenses. Which Microsoft Teams admin center report should you use?

Question 15mediummulti select

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You are a Teams administrator. You need to monitor the health of the Microsoft Teams service and receive proactive notifications about incidents that may affect your users. (Choose two.)

Question 16hardmultiple choice

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You are a Teams administrator at Adventure Works. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The error message says 'You can't join this meeting because the meeting policy doesn't allow it.' The user can join the same meeting from their desktop client. You need to resolve the issue. What should you check first?

Question 17mediummulti select

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You are a Teams administrator for a consulting firm. The firm has recently enabled Teams for all employees. You need to monitor the adoption and usage of Teams to identify which departments are not using the platform effectively. You also need to ensure that you can track the number of active users and the types of activities they perform. Which TWO reports should you use? (Choose two.)

Question 18hardmultiple choice

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You are a Teams administrator. Your organization has a hybrid environment with some users on-premises and some in the cloud. You need to troubleshoot why a specific user cannot schedule Teams meetings. The user's mailbox is on-premises. You have verified that the user has a Teams license and that the Teams meeting add-in is enabled. What is the most likely cause?

Question 19hardmultiple choice

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You are a Teams administrator. You need to monitor the number of active Teams users and the types of devices they use to connect over the last 30 days. You also need to identify any users who are exclusively using the Teams web client. Which report should you use?

Question 20easymultiple choice

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A user reports that their Teams client is not displaying the correct presence status; it shows as offline even though they are actively working. You need to verify the user's presence configuration. Which tool should you use?

Question 21mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. The network team reports that some users experience poor call quality, specifically one-way audio and dropped calls. You suspect that the Session Border Controller (SBC) is not receiving media from Teams clients. You need to verify whether the SBC is properly configured to receive media from the Teams service. Which tool should you use?

Question 22hardmulti select

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You are a Teams administrator. You need to identify which users have been assigned the Microsoft 365 E5 license but are not actively using Microsoft Teams. You must also ensure that any reporting you use does not grant users access to content within Teams. Which two actions should you perform? (Choose two.)

Question 23mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Several users report that their calls drop after exactly 60 seconds. You need to determine whether the issue is related to a network proxy blocking a specific endpoint. Which tool should you use to verify the required endpoints for Teams media traffic?

Question 24easymultiple choice

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You are a Teams administrator. You need to identify which users in your organization have been assigned a Phone System license but have not yet activated their voicemail. Which report should you use?

Question 25hardmultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The meeting shows in their calendar, but when they tap the join link, they get an error: 'We couldn't connect to the meeting.' Other attendees can join without issues. You need to troubleshoot the issue. Which action should you take first?

Question 26mediummultiple choice

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You are a Teams administrator for a large organization. You need to identify which users are experiencing poor call quality in real-time to proactively address issues. You want to set up alerts when call quality drops below a certain threshold. Which tool should you use?

Question 27hardmulti select

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You are a Teams administrator. You need to troubleshoot a report from a user who experienced poor audio quality during a Teams meeting. You have access to Call Analytics. Which two metrics should you review to determine if the issue is related to the network? (Choose two.)

Question 28hardmulti select

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You are a Teams administrator. Your organization uses Microsoft Teams and has a hybrid deployment with Skype for Business. You need to troubleshoot why some users are unable to schedule Teams meetings. You suspect that the issue is related to the coexistence mode. Which two actions should you perform to resolve the issue? (Choose two.)

Question 29easymultiple choice

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You are a Teams administrator. A user reports that they are unable to send messages in a specific Teams channel. Other members of the channel can send messages. You need to determine the cause. Which action should you take first?

Question 30mediummultiple choice

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You are a Teams administrator. Your organization has a hybrid deployment with Skype for Business on-premises and Teams. You need to ensure that a specific user's Teams meetings are not affected by a recent change in the on-premises environment. You suspect the user's account is homed on-premises. Which tool should you use to verify the user's Teams meeting configuration and coexistence mode?

Question 31mediummultiple choice

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An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?

Question 32easymultiple choice

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A user reports they cannot sign in to the Microsoft Teams desktop client. You suspect a conditional access policy might be blocking the login. Which tool should you use first to verify if the sign-in attempt was blocked by a policy?

Question 33mediummulti select

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You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).

Question 34mediummultiple choice

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You are using the Network Planner in the Teams Admin Center to prepare a new site for 500 users. After entering the user personas, the tool indicates that the available bandwidth will be exceeded during peak hours. What should be your next step to ensure a successful rollout?

Question 35hardmultiple choice

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A guest user from another organization is unable to access a specific team they were invited to. You have verified that Guest Access is enabled globally in the Teams Admin Center. What should you check next to troubleshoot this issue?

Question 36mediummulti select

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You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

Question 37hardmultiple choice

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Refer to the exhibit. You are preparing to upload building data to the Call Quality Dashboard (CQD). What is the primary administrative benefit of performing this action?

Exhibit

Building Data CSV Format:
Network,NetworkName,NetworkAddress,NetworkMask,BuildingName,City,Country
Subnet,Branch-Office-1,192.168.10.0,24,London-HQ,London,UK

Question 38mediummultiple choice

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You need to determine which third-party applications are most frequently used by employees within Microsoft Teams. Which report should you analyze?

Question 39hardmulti select

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Several users report they no longer have the option to create new Teams. You suspect a change was made to the Microsoft 365 Group creation settings. Which TWO actions should you take to investigate and resolve this? (Each correct answer presents a complete solution).

Question 40mediummultiple choice

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A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

Question 41easymultiple choice

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You need to proactively verify if your network's current configuration meets the requirements for Microsoft Teams media traffic before a company-wide event. Which tool provides a simulated test of call quality and network bottlenecks?

Question 42mediummultiple choice

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A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?

Question 43hardmulti select

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You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?

Question 44mediummultiple choice

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Refer to the exhibit. A user is unable to add external guests to a meeting despite the policy shown. What is the most likely reason?

Exhibit

{"PolicyName": "RestrictedGuest", "AllowGuestAccess": "False", "AllowPrivateCalling": "True", "AllowMeetingChat": "Enabled"}

Question 45mediummultiple choice

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A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Question 46hardmultiple choice

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You are auditing Teams usage. You notice a discrepancy between 'Active Users' in the Teams Usage report and 'Active Users' in the Microsoft 365 Activity report. What is the most likely cause?

Question 47mediummultiple choice

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You suspect that an internal network firewall is blocking Teams media traffic. Which specific ports must be open for UDP traffic to ensure optimal Teams media performance?

Question 48easymultiple choice

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Where can you view the overall quality status of your organization's Teams environment at a glance?

Question 49hardmultiple choice

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A user is experiencing 'Poor' quality calls. You verify the network in Call Analytics and see consistent 'High Packet Loss' on the client side. What is the most likely cause?

Question 50mediummulti select

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Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

Question 51mediummultiple choice

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Refer to the exhibit. What is the impact of this Teams media policy on call quality?

Exhibit

{"PolicyID": "123", "MediaMode": "TCP_Only", "MinPort": 50000, "MaxPort": 50010}

Question 52easymultiple choice

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Which report would you use to identify which users in your organization are using the Teams desktop client versus the web client?

Question 53mediummultiple choice

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Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?

Question 54mediummultiple choice

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Your company is in the process of rolling out Microsoft Teams to 5,000 users. You need a centralized tool that provides a checklist of deployment tasks and monitors the progress of the rollout, including user readiness and environmental readiness. Which tool should you use?

Question 55mediummultiple choice

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A user reports that their Teams calls drop frequently, but only when working from home. You need to collect detailed diagnostic logs from the Teams desktop client to troubleshoot the issue. What is the correct sequence of steps to gather the required logs?

Question 56mediummultiple choice

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You need to monitor the health of the Microsoft Teams service and receive alerts for incidents that affect your organization. You want to use the Microsoft 365 admin center. Which feature should you configure?

Question 57mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?

Question 58hardmulti select

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You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)

Question 59mediummultiple choice

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You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?

Question 60mediummultiple choice

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You are the Teams administrator for Contoso. An executive reports that a Teams meeting recording from a critical board meeting is not appearing in the meeting chat and cannot be found in SharePoint or OneDrive. The meeting was scheduled by the executive and had 12 participants. The recording was started by a participant who is a member of the organization. Where should you first check to locate the recording file?

Question 61easymultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

Question 62mediummultiple choice

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A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?

Question 63mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?

Question 64hardmultiple choice

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You are a Teams administrator at Fabrikam. Users report that during Teams meetings, their video frequently freezes while audio continues. You suspect a network issue. You need to determine whether the problem is caused by insufficient bandwidth or high jitter. Which tool should you use to analyze the real-time media quality metrics for affected users?

Question 65mediummultiple choice

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You are a Teams administrator for a company that uses Microsoft Teams. Several users report that during meetings, their shared content appears blurry and they experience delays when presenting. You need to determine if the issue is related to network bandwidth. Which report should you use?

Question 66hardmultiple choice

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You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

Question 67mediummultiple choice

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You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?

Question 68hardmultiple choice

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You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

Question 69hardmultiple choice

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You are a Teams administrator. A user reports that they cannot access the Teams admin center to view usage reports. You need to grant them the minimum permissions required to view Teams usage reports without giving them the ability to modify Teams settings. Which role should you assign?

Question 70mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?

Question 71mediummultiple choice

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You are a Teams administrator. You need to receive proactive notifications about service incidents and advisories that affect Microsoft Teams, and you want to integrate these notifications into your existing ticketing system via a webhook. Which tool should you use?

Question 72easymultiple choice

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A user complains that during a Teams meeting, they could hear others but others could not hear them. You want to quickly verify if the user's microphone is functioning correctly within Teams. Which tool should you use?

Question 73mediummultiple choice

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You are the Teams administrator for a large organization. The help desk reports that several users in the Marketing department are unable to make outbound calls to external phone numbers using the Teams desktop client. Inbound calls work fine, and internal calls between Teams users also work. You need to determine the cause. Which tool should you use to investigate?

Question 74mediummultiple choice

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A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?

Question 75hardmultiple choice

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You are a Teams administrator. A user reports that during a Teams meeting, their audio was choppy and they experienced delays. You need to determine whether the issue was caused by network latency or by the user's device. Which Call Analytics metric should you review first to assess network latency?

Question 76hardmultiple choice

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You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

Question 77hardmultiple choice

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You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

Question 78easymultiple choice

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You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?

Question 79hardmultiple choice

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You are a Teams administrator. A user reports that during a Teams meeting, their video freezes frequently, but audio remains clear. You check the network and find no packet loss or high latency. You need to determine the most likely cause of the video freezing. Which metric in Call Analytics should you review?

Question 80mediummultiple choice

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You are a Teams administrator at Litware. The helpdesk reports that several users are unable to send messages in Teams channels, but they can still send direct messages. The affected users are all members of a specific team. You need to troubleshoot the issue. What is the most likely cause?

Question 81mediummultiple choice

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You are troubleshooting a Teams meeting issue where attendees from a specific remote office experience choppy video and audio. You suspect network problems. Which tool should you use to analyze the network connectivity for that office?

Question 82mediummultiple choice

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You are a Teams administrator for a healthcare company. A nurse reports that during a patient consultation meeting, the video from the remote specialist was frequently freezing. You need to determine whether the issue was due to network bandwidth limitations on the nurse's end. Which metric in Call Analytics should you examine first?

Question 83mediummultiple choice

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You are the Teams administrator for a company that uses Microsoft Teams. The IT manager reports that some users on the Sales team are seeing the message 'Your organization does not allow you to create teams' when they try to create a new team. You need to identify which policy setting is preventing these users from creating teams. What should you check?

Question 84hardmultiple choice

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You are a Teams administrator. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have configured Direct Routing with an SBC. You need to troubleshoot the issue. You run the Microsoft Teams admin center's call analytics and see that the call failed with the response code '480 Temporarily Unavailable'. What is the most likely cause?

Question 85mediummulti select

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You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)

Question 86mediummultiple choice

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You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting from their mobile device. They can join from their desktop client without issue. You need to troubleshoot the issue. What should you check first?

Question 87mediummultiple choice

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You are a Teams administrator. A user reports that they cannot send messages in a specific channel. When they try to post, they see the error 'You don't have permission to post in this channel.' You need to identify the cause. What should you check first?

Question 88mediummultiple choice

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You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?

Question 89hardmultiple choice

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You are a Teams administrator. You need to troubleshoot why a specific user's Teams meeting recordings are not being saved to SharePoint and OneDrive as expected. You have verified that the user has the necessary licenses and that the meeting policy allows recording. What should you check next?

Question 90easymultiple choice

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You are a Teams administrator. You need to identify which users have been active in Teams over the past 30 days. You want to use the Microsoft Teams admin center to generate a report. Which report should you use?

Question 91mediummultiple choice

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A user reports that they cannot see the 'Meet Now' option in their Microsoft Teams client. You need to determine the cause. Which policy setting should you check?

Question 92hardmulti select

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You are a Teams administrator. You need to troubleshoot poor call quality for a user. You have access to Call Analytics in the Microsoft Teams admin center. Which two metrics should you analyze to determine if the issue is related to network connectivity? (Choose two.)

Question 93easymultiple choice

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You are a Teams administrator. You need to review a report that shows the number of active Teams users and their activity over the last 30 days. Which report should you use?

Question 94mediummultiple choice

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You are the Teams administrator for a company using Microsoft 365. Users in the marketing department report that when they start a screen share during Teams meetings, remote participants see the shared content with a delay of several seconds and the video appears choppy. You have confirmed that the users have sufficient bandwidth and are not experiencing issues with other applications. You need to determine the root cause of the poor screen sharing quality. What should you do first?