This SNOW-CSA practice question tests your understanding of ui, navigation and forms. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
var gr = new GlideRecord('incident');
gr.addQuery('state', 3);
gr.addQuery('priority', '<=', 3);
gr.addNotNullQuery('assigned_to');
gr.query();
while(gr.next()){
gs.print(gr.getDisplayValue('number'));
}
Refer to the exhibit. This script runs in a background script. Which set of records will be printed?
Exhibit
var gr = new GlideRecord('incident');
gr.addQuery('state', 3);
gr.addQuery('priority', '<=', 3);
gr.addNotNullQuery('assigned_to');
gr.query();
while(gr.next()){
gs.print(gr.getDisplayValue('number'));
}
A
Incidents with state=3 AND assigned_to is not null
Why wrong: The priority condition is also applied.
B
Incidents with state=3 AND priority<=3 AND assigned_to is not null
All three conditions are combined with AND.
C
Incidents with priority<=3
Why wrong: State and assigned_to conditions are also applied.
D
All incidents
Why wrong: The query has multiple conditions restricting the results.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Incidents with state=3 AND priority<=3 AND assigned_to is not null
The script uses a GlideRecord query on the Incident table with an encoded query string 'state=3^priority<=3^assigned_toISNOTEMPTY'. This filters for records where state equals 3 (which corresponds to 'On Hold' in the default incident state model), priority is less than or equal to 3, and the assigned_to field is not empty. The while loop iterates over the matching records and prints each one, so only incidents meeting all three conditions are output.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Incidents with state=3 AND assigned_to is not null
Why it's wrong here
The priority condition is also applied.
✓
Incidents with state=3 AND priority<=3 AND assigned_to is not null
Why this is correct
All three conditions are combined with AND.
Related concept
Read the scenario before looking for a memorised answer.
✗
Incidents with priority<=3
Why it's wrong here
State and assigned_to conditions are also applied.
✗
All incidents
Why it's wrong here
The query has multiple conditions restricting the results.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often overlook the 'assigned_toISNOTEMPTY' condition or misinterpret the '^' as an OR operator, leading them to select an option that includes records missing one of the required filters.
Detailed technical explanation
How to think about this question
The GlideRecord query uses an encoded query string where '^' acts as an AND operator between conditions. The condition 'assigned_toISNOTEMPTY' is a shorthand for checking that the assigned_to field is not null, which is equivalent to 'assigned_to!=NULL' in SQL. In ServiceNow, the state field uses numeric values (e.g., 1=New, 2=In Progress, 3=On Hold, etc.), and priority values range from 1 (Critical) to 5 (Planning). This query pattern is common for generating reports or performing batch operations on a specific subset of records.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
UI, Navigation and Forms — This question tests UI, Navigation and Forms — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Incidents with state=3 AND priority<=3 AND assigned_to is not null — The script uses a GlideRecord query on the Incident table with an encoded query string 'state=3^priority<=3^assigned_toISNOTEMPTY'. This filters for records where state equals 3 (which corresponds to 'On Hold' in the default incident state model), priority is less than or equal to 3, and the assigned_to field is not empty. The while loop iterates over the matching records and prints each one, so only incidents meeting all three conditions are output.
What should I do if I get this SNOW-CSA question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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