SNOW-CSA Service Catalog and Workflows Practice Question
Which TWO of the following are valid ways to trigger a workflow from a catalog item? (Choose two.)
⚠ Common exam trap
A common mix-up: candidates confuse the 'Workflow' tab (which does not exist) with the 'Workflow' field, or they think a Business Rule on the sc_request table is a direct catalog item trigger, when it is actually a secondary scripted method not listed as a valid direct trigger in the exam objectives.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the 'Workflow' field on the catalog item to the desired workflow.
The 'Workflow' field on the catalog item record directly associates a workflow with that item. When a user submits the catalog item, the platform automatically triggers the associated workflow on the generated sc_request record. This is the standard declarative method for linking a catalog item to a workflow without custom scripting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
On the catalog item form, go to the 'Workflow' tab and select a workflow.
Why it's wrong here
There is no Workflow tab; the workflow is set in the 'Workflow' field on the item record.
- ✗
Write a Business Rule on the 'sc_request' table that starts a workflow.
Why it's wrong here
Business rules can start flows or actions but not directly workflows; workflows are legacy.
- ✓
Set the 'Workflow' field on the catalog item to the desired workflow.
Why this is correct
The Workflow field directly associates a workflow.
- ✗
In the workflow editor, add a 'Execute Workflow' activity pointing to the catalog item.
Why it's wrong here
Workflows are triggered by events, not by an activity in another workflow.
- ✓
Create a Flow in Flow Designer that triggers on 'Record Created' for the 'Request' table.
Why this is correct
Flows can be triggered on record creation and can be scoped to catalog items.
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Written by Johnson Ajibi, MSc IT Security
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