- A
Configure the field as 'Mandatory' and set 'Always visible' in the section
This ensures visibility even when section collapses.
- B
Add a UI policy to show the field on load
Why wrong: UI policy may not prevent section collapse from hiding it.
- C
Use 'glide.mandatory.visible' system property
Why wrong: This property affects all mandatory fields globally, not per-field visibility.
- D
Set the field to read-only
Why wrong: Read-only does not prevent hiding on collapse.
Question 196 of 520
Ensure a Mandatory Field is Visible Even When Its Section is Collapsed
This SNOW-CSA practice question tests your understanding of ui, navigation and forms. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A system administrator wants to ensure that a mandatory field on a form is always visible, even if the form section collapses. Which form layout option should be used?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"always"Why it matters: Absolute qualifier. An answer using 'always' is only correct if there are genuinely no exceptions — absolute statements are often wrong in networking.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure the field as 'Mandatory' and set 'Always visible' in the section
The 'Always visible' option on a form section ensures that mandatory fields remain displayed even when the section is collapsed. This is a native form layout configuration in ServiceNow that overrides the default behavior of hiding fields in collapsed sections, guaranteeing user visibility for required data entry.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure the field as 'Mandatory' and set 'Always visible' in the section
Why this is correct
This ensures visibility even when section collapses.
Clue confirmation
The clue word "always" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Add a UI policy to show the field on load
Why it's wrong here
UI policy may not prevent section collapse from hiding it.
- ✗
Use 'glide.mandatory.visible' system property
Why it's wrong here
This property affects all mandatory fields globally, not per-field visibility.
- ✗
Set the field to read-only
Why it's wrong here
Read-only does not prevent hiding on collapse.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse the 'Always visible' section property with UI policies or system properties that control field highlighting or read-only behavior, rather than recognizing it as a distinct form layout option for collapsed sections.
Detailed technical explanation
How to think about this question
Under the hood, the 'Always visible' option is stored as a property on the sys_ui_section record. When a section collapses, the platform's client-side script checks this property; if true, the field's DOM element is detached from the collapsing container and re-appended to a persistent area, ensuring it remains rendered. This is particularly useful for forms with many sections where a mandatory field like 'Short description' must always be accessible for quick entry.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
UI, Navigation and Forms — study guide chapter
Learn the concepts, then practise the questions
- →
UI, Navigation and Forms practice questions
Targeted practice on this topic area only
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FAQ
Questions learners often ask
What does this SNOW-CSA question test?
UI, Navigation and Forms — This question tests UI, Navigation and Forms — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Configure the field as 'Mandatory' and set 'Always visible' in the section — The 'Always visible' option on a form section ensures that mandatory fields remain displayed even when the section is collapsed. This is a native form layout configuration in ServiceNow that overrides the default behavior of hiding fields in collapsed sections, guaranteeing user visibility for required data entry.
What should I do if I get this SNOW-CSA question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "always". Absolute qualifier. An answer using 'always' is only correct if there are genuinely no exceptions — absolute statements are often wrong in networking.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
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