PMP Process — Managing Technical Aspects Practice Question
You are managing a software development project using a hybrid approach. During a sprint review, the customer is delighted with the progress but requests a new feature that would require significant rework of the current sprint's deliverable. The feature is not in the backlog. What should you do FIRST?
⚠ Common exam trap
Many exam-takers assume agile principles allow immediate incorporation of customer feedback, but the hybrid approach requires formal change control when the change impacts a committed sprint deliverable, not just the backlog.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit a change request, assess the impact on schedule and cost, and seek approval from the change control board
In a hybrid project management approach, changes that impact the current sprint's deliverable must be formally controlled. Submitting a change request allows you to assess the impact on schedule and cost before seeking approval from the change control board (CCB), ensuring that the change is evaluated against project constraints and stakeholder expectations. This aligns with the PMBOK Guide's integrated change control process, which is critical when a requested feature requires significant rework of an already-approved sprint deliverable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Submit a change request, assess the impact on schedule and cost, and seek approval from the change control board
Why this is correct
This follows the Integrated Change Control process, which is the correct PMI approach.
- ✗
Add the feature to the product backlog and prioritize it for the next sprint
Why it's wrong here
Adding without assessing impact and obtaining approval bypasses change control.
- ✗
Inform the customer that no changes can be made at this stage
Why it's wrong here
Refusing without evaluation is not proactive and may miss valuable opportunities.
- ✗
Work with the team to incorporate the feature immediately to maintain customer satisfaction
Why it's wrong here
Implementing without change control is gold-plating and violates the plan.
Go deeper
Related to this question
Learn chapter
Introduction to the PMP Exam and Project Management Basics
Key term
Scrum Methodology
Scrum is a lightweight process framework that helps teams deliver complex projects in small, iterative chunks called sprints.
Key term
Project Management Plan
A formal, approved document that defines how a project is executed, monitored, controlled, and closed, serving as the single source of truth for the project team.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PMP practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PMP exam.