The correct first step is to facilitate a discussion to clarify the acceptance criteria and expectations. This response is correct because the Scrum Master’s primary role is to foster collaboration and ensure shared understanding between the product owner and the development team; jumping to reversion, escalation, or unilateral action bypasses the core agile principle of inspect and adapt. On the PMP exam, this scenario tests your grasp of servant leadership and conflict resolution within the Scrum framework, often appearing as a trap where test-takers choose a reactive fix like reverting the feature or escalating to management. A common memory tip is “Discuss before you disrupt”—always prioritize a conversation to align on what “done” means before taking any technical or administrative action.
PMP Process — Managing Technical Aspects Practice Question
This PMP practice question tests your understanding of process — managing technical aspects. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a sprint review, the product owner is dissatisfied with the increment and wants to revert to a previous version of a feature. The development team believes the current version meets the acceptance criteria. As Scrum Master, what should you do FIRST?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a discussion to clarify the acceptance criteria and expectations
Option A is correct: facilitate a conversation between the product owner and team to clarify expectations. Option B is reactive and may not be needed after discussion. Option C escalates prematurely. Option D bypasses collaboration.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Facilitate a discussion to clarify the acceptance criteria and expectations
Why this is correct
The Scrum Master fosters collaboration; help align understanding before taking other actions.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Escalate to the program manager to resolve the conflict
Why it's wrong here
Escalation is not the first step; the team and product owner should resolve it.
✗
Instruct the team to revert the feature as requested
Why it's wrong here
The team should not be told what to do; the product owner's request may be addressed through discussion.
✗
Update the issue log with the product owner's concern
Why it's wrong here
Documentation is secondary; first resolve the misunderstanding through conversation.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this PMP question in full detail.
Identify which PMP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Facilitate a discussion to clarify the acceptance criteria and expectations — Option A is correct: facilitate a conversation between the product owner and team to clarify expectations. Option B is reactive and may not be needed after discussion. Option C escalates prematurely. Option D bypasses collaboration.
What should I do if I get this PMP question wrong?
Identify which PMP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. During a sprint review, a key stakeholder expresses dissatisfaction with the product increment, stating that it does not meet their expectations. The team followed the acceptance criteria defined in the user stories. What should the project manager do NEXT?
easy
A.Explain that the team delivered exactly what was agreed upon and the stakeholder should have raised concerns earlier
✓ B.Schedule a meeting with the stakeholder and product owner to clarify expectations and refine the backlog
C.Refer the stakeholder to the product owner to discuss changes for future sprints
D.Ask the team to redo the work to meet the stakeholder's unspoken needs
Why B: Option D is correct because engaging the stakeholder to clarify expectations and possibly update the product backlog ensures alignment and prevents future dissatisfaction.
Last reviewed: Jun 21, 2026
Question Discussion
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