The answer is to facilitate a team charter workshop to clarify roles and responsibilities. This is correct because servant leadership prioritizes removing obstacles and empowering the team, and unclear roles are a fundamental barrier that a collaboratively built charter directly resolves. On the PMP exam, this question tests your understanding that servant leaders do not dictate structure but instead guide the team to co-create clarity, which also addresses low morale by giving members ownership of their responsibilities. A common trap is choosing “assign roles yourself” or “escalate to sponsor,” but the servant leadership approach requires facilitation, not command. Remember the memory tip: “Charter before character”—establish the team’s shared agreement on roles before trying to build individual empowerment.
PMP People — Leading Projects Practice Question
This PMP practice question tests your understanding of people — leading projects. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your project team is experiencing low morale due to unclear roles and responsibilities. As a project manager using a servant leadership approach, which THREE actions would BEST address this issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Organize team-building activities to improve trust and communication
Option B is correct because team-building activities directly address low morale by improving trust and communication among team members, which aligns with the servant leadership principle of fostering a collaborative and supportive environment. Unclear roles and responsibilities often stem from poor interpersonal dynamics, and team-building helps rebuild the foundation for clearer collaboration.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Assign roles and responsibilities yourself to avoid confusion
Why it's wrong here
Servant leadership involves empowering the team, not dictating.
✓
Organize team-building activities to improve trust and communication
Why this is correct
Team-building improves morale and collaboration.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Increase supervision and hold daily status meetings
Why it's wrong here
Micromanagement can lower morale further.
✓
Empower team members to define their own roles based on strengths
Why this is correct
Empowerment increases ownership and motivation.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✓
Facilitate a team charter workshop to clarify roles and responsibilities
Why this is correct
A team charter establishes clear expectations.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often mistake directive actions (like assigning roles or increasing supervision) as efficient solutions, but the PMP exam emphasizes that servant leadership requires facilitating team autonomy and collaboration rather than controlling outcomes.
Detailed technical explanation
How to think about this question
In the PMP context, servant leadership focuses on removing impediments and enabling the team to self-organize. A team charter workshop (Option E) is a formal tool under the 'Develop Team' process that collaboratively defines roles, responsibilities, and ground rules, directly addressing the ambiguity. Empowering team members to define their own roles (Option D) leverages their strengths and promotes ownership, which is a core tenet of agile and servant leadership practices.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this PMP question in full detail.
People — Leading Projects — This question tests People — Leading Projects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Organize team-building activities to improve trust and communication — Option B is correct because team-building activities directly address low morale by improving trust and communication among team members, which aligns with the servant leadership principle of fostering a collaborative and supportive environment. Unclear roles and responsibilities often stem from poor interpersonal dynamics, and team-building helps rebuild the foundation for clearer collaboration.
What should I do if I get this PMP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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