PMP Process — Managing Technical Aspects Practice Question
In a project closure phase, you are preparing the lessons learned report. The project performed well, but some stakeholders were dissatisfied with the communication frequency. What should you do?
⚠ Common exam trap
Many exam-takers confuse the issue log (used for active problem resolution during execution) with the lessons learned register (used for capturing historical insights for future projects), leading candidates to incorrectly select Option A.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the communication issue and recommend a more frequent communication plan for future projects
The lessons learned report is the appropriate repository for capturing stakeholder feedback on communication frequency, and recommending a more frequent communication plan for future projects directly addresses the root cause of dissatisfaction. This aligns with the PMBOK Guide's emphasis on using lessons learned to improve organizational process assets, particularly in the context of project communications management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add the feedback to the issue log for resolution
Why it's wrong here
The issue log is a project document used to record and track active issues, impediments, or problems that require resolution during the project execution phase. In the project closure phase, feedback regarding past performance, such as communication effectiveness, is no longer an active issue to be resolved within the concluding project. Instead, it represents a valuable lesson learned that should be documented for future reference.
- ✓
Document the communication issue and recommend a more frequent communication plan for future projects
Why this is correct
During the Project Closure process, it is critical to document all lessons learned, encompassing both successes and areas for improvement. Identifying a communication issue and proposing a specific recommendation, like a more frequent communication plan, directly contributes to the organizational process assets. This proactive approach ensures that future projects can leverage this insight to enhance stakeholder engagement and overall project success.
- ✗
Focus only on technical successes and omit the communication issue
Why it's wrong here
Focusing solely on technical successes while deliberately omitting critical feedback, such as communication issues, provides an incomplete and biased view of project performance. The purpose of lessons learned is to capture a holistic understanding of what went well and what did not, enabling true organizational learning and continuous improvement. Suppressing negative feedback prevents future project teams from learning valuable lessons and avoiding similar pitfalls.
- ✗
Explain to stakeholders that communication was adequate and disregard their feedback
Why it's wrong here
Dismissing stakeholder feedback, particularly during the project closure phase, is counterproductive and unprofessional. Stakeholder satisfaction and perception are crucial indicators of project success, and their feedback provides valuable insights into areas needing improvement. Disregarding their input undermines trust, hinders effective stakeholder engagement, and prevents the organization from accurately assessing project performance and capturing comprehensive lessons learned for future endeavors.
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