The answer is to document lessons learned, update organizational process assets, and recommend improvements to the communications management plan for future projects. These three actions directly support continuous improvement by capturing the root cause of poor communication with the remote team and ensuring that the fix—revising the communications plan—benefits future projects rather than the current one, which is already closing. On the PMP exam, this scenario tests your understanding that lessons learned are a key output of the Close Project or Phase process, and that the focus must shift from fixing the current project to enriching the organization’s knowledge base. A common trap is choosing to modify the current communications plan, but since the project is ending, that action is irrelevant; instead, the emphasis is on updating the organizational process assets so the lesson becomes a permanent resource. Remember the mnemonic “DUR” for Document, Update, Recommend—never fix the closing project, only feed the future.
PMP Process — Managing Technical Aspects Practice Question
This PMP practice question tests your understanding of process — managing technical aspects. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During project closure, the project manager is conducting lessons learned. The team identifies that poor communication with a remote team caused rework. Which THREE actions should the project manager take to ensure continuous improvement?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the organizational process assets with the lessons learned
Options B, C, and E are correct. Documenting lessons learned (B) is a standard closure activity. Updating the organizational process assets (C) ensures future projects benefit. Revising the communications management plan (E) for future projects addresses the root cause. Option A is wrong because the project is closing, so modifying the current plan is not appropriate. Option D is wrong because the conflict has already occurred; the team should focus on documentation.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Update the current project's communications management plan to prevent further issues
Why it's wrong here
The project is closing; changes to the current plan are unnecessary.
✓
Update the organizational process assets with the lessons learned
Why this is correct
Sharing across the organization promotes continuous improvement.
Related concept
Read the scenario before looking for a memorised answer.
✓
Document the lessons learned in the project's lessons learned register
Why this is correct
Lessons learned should be captured for future reference.
Related concept
Read the scenario before looking for a memorised answer.
✓
Recommend improvements to the communications management plan for future projects
Why this is correct
This feedback helps refine processes for future projects.
Related concept
Read the scenario before looking for a memorised answer.
✗
Facilitate a conflict resolution session between the remote and local teams
Why it's wrong here
The project is closing; it's more appropriate to document the issue than to mediate after the fact.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the PMP exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this PMP question in full detail.
Identify which PMP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Process — Managing Technical Aspects — This question tests Process — Managing Technical Aspects — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Update the organizational process assets with the lessons learned — Options B, C, and E are correct. Documenting lessons learned (B) is a standard closure activity. Updating the organizational process assets (C) ensures future projects benefit. Revising the communications management plan (E) for future projects addresses the root cause. Option A is wrong because the project is closing, so modifying the current plan is not appropriate. Option D is wrong because the conflict has already occurred; the team should focus on documentation.
What should I do if I get this PMP question wrong?
Identify which PMP exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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