PMP Process — Managing Technical Aspects Practice Question
During a project's execution phase, a key stakeholder requests a change that would add a new feature. The project manager estimates the impact: 2 additional weeks to schedule and $15,000 to budget. The project currently has 0 schedule reserve and $5,000 contingency reserve. What should the project manager do first?
⚠ Common exam trap
Many candidates assume a key stakeholder's request can be approved immediately using contingency reserve, confusing the purpose of contingency reserve (for risk responses) with the need for a formal change control process for scope changes.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the change request and conduct a formal impact analysis
The PMBOK Guide mandates that all change requests must be formally documented and analyzed for impact before any approval or rejection. Even though the project has a contingency reserve, the change introduces a new feature, which is a scope change requiring a formal change control process. The project manager must first document the request and conduct a thorough impact analysis to assess alternatives, risks, and stakeholder implications before deciding on the change.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Approve the change using contingency reserve and inform the stakeholder
Why it's wrong here
A project manager typically lacks the unilateral authority to approve significant scope changes, especially those impacting established baselines. Such approvals fall under the purview of the Change Control Board (CCB), which evaluates the change request's impact on scope, schedule, cost, and quality. Utilizing contingency reserves without formal CCB approval bypasses established change control processes, potentially leading to unauthorized baseline deviations and uncontrolled project expenditure.
- ✗
Implement the change immediately since the stakeholder is key
Why it's wrong here
Implementing a change immediately, regardless of the stakeholder's importance, directly violates the project's established integrated change control process. This action bypasses necessary impact analysis and formal approval, leading to uncontrolled scope creep, budget overruns, and schedule delays. Adhering to the change control system ensures all changes are properly evaluated, approved, and documented, maintaining project integrity and preventing unauthorized work.
- ✗
Reject the change because there is insufficient reserve
Why it's wrong here
Rejecting a change request solely based on an initial perception of insufficient reserves is premature and unprofessional. All change requests, even those appearing challenging, must undergo a formal impact analysis to fully understand their implications across all project baselines. The Change Control Board (CCB) is responsible for making the final decision, weighing the potential benefits against the costs and risks, rather than the project manager unilaterally dismissing it without due process.
- ✓
Document the change request and conduct a formal impact analysis
Why this is correct
This is the correct first step in managing any stakeholder-initiated change request within a formal project environment. Documenting the request ensures it is formally captured and tracked, while conducting a comprehensive impact analysis assesses its potential effects on scope, schedule, cost, quality, resources, and risks. This systematic approach provides the Change Control Board (CCB) with the necessary information to make an informed decision regarding approval or rejection, adhering to the Integrated Change Control process.
Go deeper
Related to this question
Learn chapter
Introduction to the PMP Exam and Project Management Basics
Key term
Change Control Process
A formal, structured procedure used to manage any changes to a project's scope, schedule, budget, or requirements, ensuring every modification is reviewed, approved, tested, and documented before implementation.
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