CAPM Business Analysis Frameworks Practice Question
Exhibit
Ping 10.0.0.1 (10.0.0.1): 56 data bytes 64 bytes from 10.0.0.1: icmp_seq=0 ttl=64 time=2.3 ms 64 bytes from 10.0.0.1: icmp_seq=1 ttl=64 time=2.1 ms 64 bytes from 10.0.0.1: icmp_seq=2 ttl=64 time=1.9 ms --- 10.0.0.1 ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss traceroute to 10.0.0.1 (10.0.0.1), 64 hops max, 40 byte packets 1 192.168.1.1 (192.168.1.1) 1.2 ms 1.1 ms 1.3 ms 2 10.0.0.1 (10.0.0.1) 2.5 ms 2.4 ms 2.6 ms
Refer to the exhibit. A business analyst is troubleshooting a performance issue reported by users. The ping and traceroute show successful connectivity to the server at 10.0.0.1. Despite this, the application response is slow. Which analysis step should the analyst take next?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the server CPU utilization
Since network connectivity is confirmed, the next step is to investigate server-side performance, such as CPU utilization, to identify bottlenecks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reboot the server
Why it's wrong here
Rebooting is a drastic step without first identifying the root cause.
- ✓
Check the server CPU utilization
Why this is correct
High CPU usage could cause slow responses, and network is fine, so server resources are the logical next check.
- ✗
Increase bandwidth
Why it's wrong here
Bandwidth is not indicated as an issue since ping times are low and no packet loss.
- ✗
Verify DNS resolution
Why it's wrong here
DNS resolution would affect connectivity, but the traceroute shows successful IP-level connection.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.