CAPM Business Analysis Frameworks Practice Question
During stakeholder analysis, a business analyst identifies a key stakeholder who rarely speaks in meetings but provides detailed written feedback. Which engagement strategy is most appropriate?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use surveys or structured feedback forms
The stakeholder prefers written communication and rarely speaks in meetings. Surveys or structured feedback forms align with this preference, allowing them to provide detailed input comfortably. Frequent one-on-one meetings (B) may be intimidating or uncomfortable for this stakeholder. Continuing the current approach (C) fails to actively engage the stakeholder and may miss opportunities to gather their valuable input. Assigning a proxy (D) is unnecessary because the stakeholder is willing to provide input through written channels, and a proxy might not accurately represent their views.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use surveys or structured feedback forms
Why this is correct
Surveys allow the stakeholder to provide detailed feedback in writing, matching their preference.
- ✗
Schedule frequent one-on-one meetings
Why it's wrong here
One-on-one meetings may not suit a stakeholder who rarely speaks; they may prefer written channels.
- ✗
Continue current approach without changes
Why it's wrong here
Ignoring the stakeholder's preferred communication style risks disengagement.
- ✗
Assign a proxy to represent them
Why it's wrong here
A proxy may not accurately convey the stakeholder's input and should be a last resort.
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