CAPM Business Analysis Frameworks Practice Question
During requirements elicitation, a business analyst (BA) observes that key stakeholders are reluctant to share information due to a previous project's failure. The BA needs to build trust. Which technique should the BA use to encourage open communication?
⚠ Common exam trap
PMI often tests the distinction between techniques that gather information (like surveys or interviews) versus those that build trust and collaboration (like facilitated workshops with ground rules) in sensitive stakeholder situations.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a workshop with ground rules to ensure respectful dialogue.
Facilitating a workshop with ground rules establishes a structured, respectful environment that directly addresses trust issues. Ground rules create psychological safety by setting clear expectations for behavior, which encourages reluctant stakeholders to share information openly. This technique is specifically designed to rebuild trust in a group setting after a project failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Facilitate a workshop with ground rules to ensure respectful dialogue.
Why this is correct
Workshops with ground rules promote safe communication and trust.
- ✗
Conduct one-on-one interviews to gather individual perspectives.
Why it's wrong here
Interviews may feel intimidating if trust is low.
- ✗
Distribute a survey to collect anonymous feedback.
Why it's wrong here
Surveys lack interactive trust-building.
- ✗
Organize a brainstorming session to generate ideas freely.
Why it's wrong here
Brainstorming is for idea generation, not for building trust.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.