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CAPM Business Analysis Frameworks Practice Question

During a requirements workshop, two key stakeholders disagree on a critical requirement. The project manager asks the business analyst to facilitate a resolution. Which approach is most effective?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Use a prioritization matrix to evaluate trade-offs.

A prioritization matrix enables objective comparison of requirements based on predefined criteria such as value, cost, and urgency, facilitating a data-driven consensus. Option A is wrong: asking the sponsor to decide bypasses stakeholder collaboration and may not address the underlying disagreement. Option B is wrong: proceeding with both requirements can lead to scope creep and resource conflicts. Option C is wrong: a vote may not resolve deep disagreements and can alienate minority stakeholders.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Ask the project sponsor to decide.

    Why it's wrong here

    This avoids engagement and may not be the best decision.

  • Document both requirements and proceed with both.

    Why it's wrong here

    Including both may increase scope without justification.

  • Hold a vote among all stakeholders.

    Why it's wrong here

    Voting does not build consensus on complex issues.

  • Use a prioritization matrix to evaluate trade-offs.

    Why this is correct

    A prioritization matrix provides objective criteria for decision making.

Visual reference

Client Recursive Resolver Root DNS (13 root servers) TLD DNS (.com, .org, …) Authoritative example.com query IP addr answer

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