Question 448 of 487
CAPM Business Analysis Frameworks Practice Question
After solution implementation, the business analyst discovers that a key performance indicator (KPI) has not improved as expected. What is the most appropriate next step?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct a root cause analysis to identify why the solution is underperforming.
Conducting root cause analysis helps identify why the solution is underperforming. Option B is wrong because requesting additional budget without analysis is premature. Option C is wrong because escalation without analysis is premature. Option D is wrong because documenting in lessons learned without action is inadequate.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Conduct a root cause analysis to identify why the solution is underperforming.
Why this is correct
Root cause analysis guides corrective actions.
- ✗
Request additional budget for a new solution.
Why it's wrong here
A new solution is premature without understanding the root cause.
- ✗
Immediately escalate to the project sponsor.
Why it's wrong here
Escalation should come after analysis.
- ✗
Document the discrepancy in the lessons learned.
Why it's wrong here
Documentation is important but not the immediate next step.
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Last reviewed: Jun 24, 2026
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