CAPM Agile Frameworks and Methodologies Practice Question
A Scrum Team has been delivering increments every Sprint, but the Product Owner complains that the increments do not provide value to users. The Developers argue that they meet the Definition of Done. What should the Scrum Master do first?
⚠ Common exam trap
The trap here is assuming the Definition of Done is immutable and that the Product Owner must simply accept increments that meet it.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a discussion between the Product Owner and Developers to inspect whether the Definition of Done aligns with the product's quality and value expectations.
When increments meet the Definition of Done but do not deliver expected value, the team should inspect whether the Definition of Done truly supports value. The Scrum Master facilitates collaboration between the Product Owner and Developers to refine the Definition of Done and align on quality and value expectations, enabling better outcomes in future Sprints.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Instruct the Developers to work overtime to add extra features that the Product Owner wants, since value is missing.
Why it's wrong here
Working overtime is not a Scrum practice and can harm sustainability and quality. The issue is not effort but alignment on what constitutes value and done. The Scrum Master should address the root cause through inspection and adaptation of the Definition of Done and collaboration, not by imposing unsustainable work practices.
- ✗
Recommend that the team abandon Scrum and adopt a different framework that focuses on value delivery.
Why it's wrong here
Abandoning Scrum is an overreaction. Scrum is designed to deliver value iteratively and incrementally, and the issue likely stems from an inadequate Definition of Done or unclear value expectations. The Scrum Master should help the team inspect and adapt within Scrum, not switch frameworks prematurely.
- ✗
Tell the Product Owner that the Definition of Done is non-negotiable and that they must accept the increments as valuable.
Why it's wrong here
The Definition of Done is a commitment, but it can be refined if it does not serve the product's quality needs. Dismissing the Product Owner's concerns ignores a legitimate signal. The Scrum Master should facilitate a collaborative review to ensure the Definition of Done supports delivering valuable, usable increments rather than shutting down the conversation.
- ✓
Facilitate a discussion between the Product Owner and Developers to inspect whether the Definition of Done aligns with the product's quality and value expectations.
Why this is correct
The Scrum Master should help the team inspect and adapt the Definition of Done if it does not ensure value. A shared understanding of quality and value is essential. Facilitating a conversation between the Product Owner and Developers can reveal gaps and lead to an improved Definition of Done that better supports delivering valuable increments.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PMI exam blueprint
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