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CAPM Business Analysis Frameworks Practice Question

A company is considering implementing a new customer relationship management (CRM) system. The business analyst conducts a needs assessment to identify business gaps and opportunities. What is the primary output of a needs assessment?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Business case

The primary output of a needs assessment is the business case, which justifies the investment based on identified gaps and opportunities. Requirements documentation, stakeholder register, and project charter are produced later in the project lifecycle.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Business case

    Why this is correct

    The business case is the primary output of needs assessment.

  • Stakeholder register

    Why it's wrong here

    Stakeholder register is developed during stakeholder identification, not directly from needs assessment.

  • Project charter

    Why it's wrong here

    Project charter is created after the business case is approved.

  • Requirements documentation

    Why it's wrong here

    Requirements documentation is created after the business case is approved.

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Written by Johnson Ajibi, MSc IT Security

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