CAPM Kano Model Practice Question
A business analyst is prioritizing requirements using the Kano model. A feature that provides delight when present but causes dissatisfaction when absent is classified as:
⚠ Common exam trap
Many candidates confuse one-dimensional features with attractive features. Attractive features delight but do not cause dissatisfaction when missing.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
One-dimensional
In the Kano model, a feature that causes dissatisfaction when absent cannot be attractive because attractive features do not cause dissatisfaction when absent. One-dimensional (performance) features cause satisfaction when present and dissatisfaction when absent, which matches the description ("delight" is often used loosely for satisfaction). Thus, the correct classification is One-dimensional.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Must-be
Why it's wrong here
Must-be: These cause dissatisfaction when absent but are taken for granted when present; they do not typically cause delight.
- ✗
Attractive
Why it's wrong here
Attractive: These cause delight when present but no dissatisfaction when absent. The description includes dissatisfaction, so this is incorrect.
- ✓
One-dimensional
Why this is correct
One-dimensional: These cause satisfaction when present and dissatisfaction when absent, matching the description. Correct.
- ✗
Indifferent
Why it's wrong here
Indifferent: These cause neither satisfaction nor dissatisfaction when present or absent.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.