CAPM Business Analysis Frameworks Practice Question
A business analyst is facilitating a workshop to define the scope of a new customer relationship management (CRM) system. The project manager insists on including a feature that automates email campaigns, but the BA has identified that this feature is outside the agreed budget and timeline. The product owner supports the feature because it was requested by a key customer. What should the BA do first?
⚠ Common exam trap
Test-takers frequently assume the BA should immediately escalate or reject out-of-scope features, but the CAPM exam tests the BA's role as a neutral facilitator who first seeks consensus through prioritization before taking unilateral actions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a prioritization session with all stakeholders to discuss trade-offs.
The BA should first facilitate a prioritization session with all stakeholders to discuss trade-offs because this aligns with the business analysis framework's emphasis on collaborative decision-making when scope conflicts arise. By engaging stakeholders, the BA can evaluate the feature's value against budget and timeline constraints, ensuring informed trade-offs rather than unilateral rejection or escalation. This approach maintains stakeholder alignment and avoids premature scope changes without consensus.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Facilitate a prioritization session with all stakeholders to discuss trade-offs.
Why this is correct
Collaborative prioritization helps stakeholders make informed decisions about scope.
- ✗
Reject the feature because it exceeds the budget.
Why it's wrong here
The BA should not unilaterally reject a feature without stakeholder consensus.
- ✗
Add the feature to the backlog but flag it as out of scope.
Why it's wrong here
This does not resolve the conflict and may lead to scope creep.
- ✗
Request a budget increase from the project sponsor.
Why it's wrong here
The BA should first explore options and gain agreement before escalating.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.