CAPM Business Analysis Frameworks Practice Question
A business analyst is evaluating the success of a recently completed project. The project delivered all requirements on time and within budget, but end-users are dissatisfied with the functionality. Which business analysis technique should the analyst use to assess this discrepancy?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Root cause analysis
Root cause analysis helps identify underlying reasons for user dissatisfaction despite meeting formal requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
SWOT analysis
Why it's wrong here
SWOT analysis is strategic, not for troubleshooting satisfaction gaps.
- ✗
Lessons learned
Why it's wrong here
Lessons learned is a retrospective activity, not a diagnostic technique for current issues.
- ✓
Root cause analysis
Why this is correct
Root cause analysis systematically uncovers the source of problems.
- ✗
Cost-benefit analysis
Why it's wrong here
Cost-benefit analysis focuses on financial justification, not user satisfaction.
Go deeper
Related to this question
About these practice questions
Courseiva writes every CAPM question from scratch — 487 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.